ZealReviews of zeal.app

Ho completato la verifica dell' identità che è andata a buon fine. Perché l'app continua a chiedere di rifarla e perché ogni volta devo reimpostare un PIN a 4 cifre?

Update: Zeal has since confirmed that this was a known bug (“Aave Earn EUR → card flow”) and that it has now been fixed in a recent app version. I was eventually able to recover my funds, but only by manually accessing the Aave protocol myself, days before Zeal support replied. While I appreciate that the issue was acknowledged and fixed, the support response came far too late and my in-app requests remained unanswered throughout. The product itself is solid, but customer support still needs major improvement. For that reason, I’m updating my rating to 3 stars, with the clear expectation that response times and communication improve significantly. ---------------------------------------------- I’m writing this with a lot of frustration and honestly some sadness, because I genuinely trusted Zeal Wallet. I’ve been using it for about a year and everything worked fine, until it suddenly didn’t. On January 16th, I made a deposit from AAVE to my Gnosis Card, something I had done many times before without any problems. This time, the funds never arrived. Instead, they were moved into a section of the app called “DeFi – Aave V3 Lending.” From there, I can’t do anything with them. I can’t withdraw. I can’t exchange. I can’t move the funds anywhere. They’re just… stuck. What makes this experience really upsetting is the lack of communication. I contacted Zeal support right away. The only response I received was a short message saying that “the developers are working on it.” Since then - crickets. No update, no explanation, no timeframe, despite several reminders. When you use a wallet that talks about self-custody, you expect to at least have access to your own money, or at the very least clear communication when something goes wrong. Having your funds blocked with no visibility and no support is stressful and unsettling. I didn’t expect perfection, but I did expect transparency and basic customer care. Unfortunately, this experience has seriously damaged my trust in Zeal. I hope they improve their support and take situations like this more seriously, because no user should feel powerless over their own funds.