Jennifer
Do not use this company
Do not use this company. They basically stole $3000 from me. They sent medication they could not verify is safe from a pharmacy that was under investigation. Customers have been shorted product, had skin reactions, have medication that isn’t effective, are charged repeatedly and do not receive their product. Please go somewhere else. Biggest mistake ever. They have refused to refund, refused to stand behind sending fake/unsafe product, and do not respond to their customers. Please don’t make th same mistake I did. Out $3000 for it.
Response from Zappy HealthJan 14, 2025
Hello Jennifer. We deeply regret hearing about your experience and the distress it has caused. Your concerns are important to us, and we take them very seriously. In December 2024, we learned that Ousia Pharmacy, one of our former pharmacy partners, was under investigation by the Florida Department of Health for alleged violations. While Ousia disputed the allegations, we immediately ended our partnership with them to prioritize patient trust and safety. We understand the frustration regarding refunds and the quality of the medication you received. If your prescription was filled by Ousia Pharmacy and you have questions or concerns, we encourage you to contact them directly at https://www.opcrx.us/contact, via email at [email protected], or by phone at 888-220-8728. We are deeply sorry for your experience and are working to improve our processes to ensure this doesn’t happen again.