Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthJul 10, 2025

Thank you for sharing your experience—while we're glad you found our service helpful initially, we're truly sorry for the inconvenience and frustration you faced with your most recent order and refund; please know we take your feedback seriously and are continuously working to improve our customer experience.

Response from Zappy HealthMay 15, 2025

We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. While we currently operate online to ensure streamlined support, we do have real people (not bots!) behind every message, and we always want to make sure your questions are answered thoroughly. If you didn’t receive your promo rate or invoice, that’s something we’d like to fix right away. Please reach out to us directly with your order details, and we’ll prioritize your case. We appreciate your feedback—it helps us improve. Thank you for giving us the chance to make this right.

Response from Zappy HealthJan 3, 2025

Dear Wade, Thank you for sharing your concerns. We deeply understand the frustration and worry this situation has caused, and we sincerely apologize for any distress you’ve experienced. The safety and trust of our patients are at the heart of everything we do, and we are taking this matter very seriously. As soon as the concerns regarding a previous partner came to light, we took action to sever our partnership with them, while we await their response. Since then, we have transitioned to working exclusively with Hallandale and Red Rock. Your suggestion to hold parties accountable is not only understood but aligns with our commitment to maintaining the highest standards for our patients. We are using all venues to address all concerns related to this situation and to protect the reputation of Zappy Health as a trusted provider. We genuinely value your feedback and want to reassure you that we are doing everything in our power to ensure patient safety and trust moving forward. If there are specific concerns or questions you would like us to address, please don’t hesitate to reach out. We are here to help and committed to supporting our patients through this process. Thank you for your understanding as we work to make things right and learn from this experience. Warm regards, Zappy Health

Response from Zappy HealthJan 1, 2025

Dear Jane, Thank you for bringing this to our attention, and please accept our sincerest apologies for the delay and lack of response to your emails. We understand how frustrating and concerning this situation must be, and we deeply regret the inconvenience it has caused. We want to assure you that your feedback is incredibly important to us, and we are committed to addressing your concerns as quickly as possible. The recent high volume of inquiries has unfortunately caused delays in our response times, but that is no excuse for the frustration you’ve experienced. You deserve timely updates and clear communication, and we are taking steps to improve this immediately. We believe all orders have been taken care of. Our team is actively monitoring outstanding issues and working diligently to reduce processing times. If your situation is still unresolved, please rest assured that we will make it a priority to address it promptly. We also understand how important it is to have accessible communication. While we currently do not offer phone support, our team is dedicated to responding to every email and inquiry as quickly as possible. We are also exploring ways to improve communication channels to better serve you in the future. Thank you for your patience and understanding during this time. We value your trust and are committed to ensuring your experience improves moving forward. If there’s anything else we can do to support you, please don’t hesitate to let us know. Warm regards, Zappy Health Support Team

Response from Zappy HealthDec 22, 2024

Dear David, Thank you for sharing your concerns. We deeply regret that you feel this way, and we want to assure you that your feedback is important to us. Our team is committed to supporting all of our patients, and we strive to respond promptly and thoroughly to every inquiry. According to our records, we’ve been in contact with you multiple times through the chat portal to address your concerns regarding the pharmacy. If there are unresolved issues, we sincerely apologize. We understand that this is likely not the outcome you had hoped for. To clarify, Zappy Health is a medical provider, not a pharmacy. We do not handle the dispensing or shipping of medications, and we rely on third-party licensed pharmacies for these services. Upon learning about the issues with the pharmacy in question, we immediately severed our relationship with them and have since partnered with reputable pharmacies to ensure patient safety and reliability. We understand your frustration and are here to assist you in every way we can. If you need further details about your prescription, we recommend reaching out directly to the pharmacy in question at [email protected]. In the meantime, at Zappy, we continue to do our investigation and updating our customers daily. It is a shame that you refer to other positive feedback as fake, but we respect your right for free speech and encourage you. Your safety and satisfaction remain our top priorities, and we appreciate your patience as we work through these challenges.