At ZappyHealth.com, we're revolutionizing the journey to weight loss with a comprehensive, science-backed approach that caters to the unique needs of each individual. Our platform is designed to empower you with the tools, resources, and support necessary to achieve your weight loss goals in a healthy, sustainable way. From personalized nutrition plans and tailored workout routines to one-on-one coaching and community support, we offer a holistic solution to weight management.Understanding that weight loss is a deeply personal and often challenging journey, we emphasize a compassionate, motivational environment. Our team of certified nutritionists, fitness experts, and health coaches work closely with you to develop a plan that fits your lifestyle, preferences, and medical history. With ZappyHealth.com, you're not just adopting a diet or exercise regimen; you're embracing a healthier lifestyle.Our innovative platform leverages the latest in health technology, providing interactive tools and trackers to monitor your progress, nutritional guidance, and educational resources that demystify weight loss. Whether you're looking to shed a few pounds, embark on a significant weight loss journey, or simply adopt healthier habits, ZappyHealth.com is your partner every step of the way, offering a path to success that is as rewarding as it is effective. For more information, please visit our website
Zappy Health (zappyhealth.com) has 1,226 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
zappyhealth.com
Website
zappyhealth.com
Category
Personal Care
Location
LA JOLLA, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
If I can give it a zero star, I'd give it a zero star. The link doesn't work. You can't edit your email. Nothing is connected here. We are, what a way some my moneyThe link doesn't work. You can't edit your email. Nothing is connected here. We are what a way some my money.
Response from Zappy HealthSep 30, 2026
We’re sorry for the frustration you’ve experienced with the link and updating your email address. We understand how disappointing it is to pay for a service and have trouble accessing it.
Please contact our customer support team through the contact information on our website so we can review your account, help resolve the access issues, and address your concerns about your payment.
KJ
Kyle J.
I had a very frustrating experience…
I had a very frustrating experience with Zappy Health’s billing and cancellation process.
I originally signed up on March 6, 2026, believing I was making a one-time payment. I did not knowingly intend to enroll in ongoing monthly billing. After ignoring later invoice and “come back” emails because I no longer wanted the service, I was unexpectedly charged $249 on June 15, another $249 on June 16, and another $249 on July 15.
I contacted Zappy on July 15 to dispute the charges and cancel. They confirmed in writing that my refund and cancellation request had been sent to their Escalation Team and said they would first verify that no medication had been processed. They refunded one payment.
However, the next day, July 16, I received an email saying an order had been placed, followed by a shipping confirmation. I immediately told them I had not ordered or authorized anything. Zappy replied that the shipment was being processed for earlier invoices, even though they had already acknowledged my cancellation and refund request.
I did not use the service or request this shipment. I am still trying to recover the remaining disputed charges through my credit card company.
Based on my experience, I strongly recommend avoiding Zappy Health.
Response from Zappy HealthSep 30, 2026
We’re sorry for the frustration surrounding your billing and cancellation experience. Enrollment includes agreement to recurring monthly billing under the terms accepted at signup. Your month-to-month plan was scheduled to automatically process on the 15th of each month, which explains the July 15 charge.
Our records show that a full refund was issued on July 15. The date a refund appears in your account can differ from the date it was issued, depending on your bank’s processing time.
We apologize for the confusion and always strive to provide clear communication and helpful support. If you have any remaining questions, our team is here to help.
AV
Ava
This Company is a Scam
This company did not send product nor did they send it. They are no longer responsive to my outreach. This company is a scam. I lost $300
Response from Zappy HealthSep 30, 2026
We’re sorry to hear that you haven’t received your order and have had difficulty reaching us. Our customer service team responds to every message and email received through our website and phone support channels, and we’d like to investigate why you haven’t received a response.
Please contact us through our website or support phone number and reference this review so we can locate your account, review your order status, and address your concerns about the $300 payment. We understand your frustration and want to help resolve this.
JE
Jeanniep
Haven't used this company for 2 months…
Haven't used this company for 2 months & today they automatically charged my credit card. They DO NOT have a phone, all contact is done via email. I was not able to go into my account and cancel my card 2 months ago & since I wasn't charged then, I felt I was safe. Obviously not safe! Who knows how long before I get my money back, & yes, I have contacted my bank & they will recover it. Also found MUCH cheaper provider for Tirzipetide!
LH
Lori H.
Zappy Health used to be a quality…
Zappy Health used to be a quality company. Now they lie, and don't answer your questions, nor send out your order in a timely manner IF AT ALL!!! They use stalling tactics because they are insufficient, and have no communication with fellow employees, and they are frauds!! DONT WASTE YOUR MONEY AND TIME!!!
CR
Crystal R.
Waste of money
Waste of money. I took the prescribed amount and feel nothing. It does not curb my appetite I feel no side effects. I tried contacting Zappy Health and there’s no one to talk to.
MI
Michele
STAY AWAY
STAY AWAY, this company is a rip off. They give you the run around to even speak with anyone
TM
Terri M.
Horrible Patient Care
Impossible to speak to a live person or the licensed provider who supposedly is overseeing your care. You just go around and around in a loop with AI. The doses they provided did not result in appetite suppression and AI told me I couldn’t increase. This, even when I had no side effects history using the medication. It seems this is just another company which is capitalizing on the direct to consumer market place to pad their pockets while not delivering as promised. I should own one of these companies. I’ll be reviewing the other 1 star reviews now to see what other companies actual had live providers that listen to you, review your records and don’t just take you $700 and run.
Response from Zappy HealthJun 19, 2025
Hi Terri,
Thank you for taking the time to share your feedback — even when it’s difficult to read, we take messages like this very seriously. We understand your frustration, and we’re truly sorry to hear that your experience hasn’t lived up to the standard we aim for every single day.
Let us start by clearing something up: while we use AI in limited ways to help speed up routine questions and support tasks (like tracking orders or answering common FAQs), your medical care is never left in the hands of AI. Every prescription, adjustment, and clinical decision is reviewed and made by a licensed medical provider who is part of our care team. If you’ve ever felt like you were caught in an automated loop, that’s a signal to us that we need to do better — and we will.
We understand the desire to speak directly with a provider in a more traditional way — like through a phone or video call. Our current model doesn’t include live calls, but that does not mean your care is impersonal. In fact, our providers regularly message back and forth with patients, reviewing labs, symptoms, and progress to ensure safe and effective care. You can always reach out to request a provider’s input or to escalate a concern. That’s built into our system — not a hidden feature.
As for dosing: we take a cautious and personalized approach to all medications, especially GLP-1s. Even if a patient doesn’t report side effects, our providers follow evidence-based protocols to adjust dosing based on a full picture of safety and effectiveness. Appetite suppression timelines can vary widely between individuals, and sometimes it takes a few weeks or small adjustments before the benefits really kick in. We wish results were instant for everyone, but what matters most to us is that they’re sustainable and safe.
We’re also very transparent about our pricing and what you’re paying for: not just medication, but a full support system — including access to clinicians, nutrition guidance, a patient success team, and more. That said, if something isn’t working for you, we want to help.
We know the weight loss and telehealth space can be crowded and, at times, confusing. There are a lot of companies out there, and skepticism is healthy. We believe medical care can be more affordable, more responsive, and still deeply human — even without waiting rooms or phone queues.
You mentioned looking for a company where providers really listen. That’s the heart of what we’re building — and we’d love a chance to show you that we do listen, and we do care. Please consider replying to our support team or asking to speak directly with a clinician. We’ll prioritize your case and make sure your voice is heard.
Thanks again for your honest feedback. If you give us the opportunity, we’d be grateful to earn back your trust.
Warmly
