CSM
Increasing my rating for Zappy!
I am updating this review as my husband and myself received our package today after 2 weeks. Zappy did respond to my experience through trust pilot quickly, which I greatly appreciated. I wished I had known about the delays and shipment times prior so I was not so concerned. Again, when you pay over $1000 and do not see or hear anything for some time, you start to second guess your decision. I also want to add, we did receive a tracking number but there was never any updates. For over a week it said it didn’t even ship. Not sure who is to blame for that, but adding in case it happens to someone else. While it said it never shipped it still showed up, so don’t panic like I did if that happens to you. Thank you Trust Pilot and Zappy for the follow up and quick resolution! Original review: Are the good reviews fake? My husband and I both signed up and paid for the medication 2 weeks ago and nothing. Now I’m reading others reviews that have been waiting longer with no help. Is Zappy a scam? I was going through another provider and get shipments fast and regularly. I am now regretting that we switch and paid over $1000 and have yet to receive or hear anything from Zappy on our shipment! If you are thinking of using Zappy I would highly reconsider. They are quick to take your money but could care less how long it takes for you to get your product that they “claim” you will have in 3-7 business days. Again this is 2 separate orders for us that have not been received. One through my husband and one for myself.
Response from Zappy HealthOct 27, 2024
Dear CSM (I do not know your name, so we will go by the stated one). I will not dispute anything you have said, and take full responsibility. The last 2 weeks have indeed been difficult on us and our members due to circumstances that are genuinely beyond our control, yet we have received the blame. For the individuals affected by the long delays, we offered an additional month of free care (which you could qualify for depending on the order date), and we are glad to see that we are caught up with all orders and return back to our 3 to 5 business day usual turnover. We are ashamed by the experience you have encountered, and look forward to making it a better one for you if you allow us