Zabar'sReviews of zabars.com

As a lover of New York’s bagels, I ordered two dozen bagels from zabars.com for Christmas morning breakfast. We got them in plenty of time, immediately sliced them and froze them. But upon thawing, toasting & eating them Christmas morning, we discovered that they were no better quality than what we can buy here in Virginia. They were not the iconic New York City bagels that we know and love. They had more/bigger air pockets and crevices, making them softer and much less dense. We were disappointed.

Terrible experience - order placed to be delivered to Wisconsin for New Yorker who now lives here. Order a week late - and too late, he is no longer able to eat due to terminal illness. Called customer service who were belligerent, defensive, and unrelenting. For $77.50 they lost many returning and life long customers, showing no sensitivity whatsoever.

I have received zabars as Christmas gifts over the years. This is the first time I received questionable packing. I received a box of chocolates. All were individually wrapped and the box was in closed celophane The other box was not in any cellophane had splits in two of the four sections of cookies. I have pics showing crumbs all over. Why cellophane a box of Individually wrapped items and not celophane a box of cookies that show the split in 2 sections. Not sure they are safe to eat. I can send pics but don't see where I can download here. Want to hear from Zabar customer service. For the price my friend paid this is not acceptable.

classic - great store. crowded-but reliable quality

Zabar's is an amazing store that is a true institution in New York City. However, I just had an experience of such insultingly bad customer service that I will never go back again, and I am a lifelong customer. I think the problem is that because Zabar's is so popular and successful the management feels they can be exempt from proper customer service. In my case, I was waiting at the fish counter for 10 minutes, and there was only one customer being served during this time. I was the next person with my number ready in hand, and during this time the four men behind the counter did not acknowledge I was there. No eye contact as each one went about their task. Then a woman with no number walks up to the counter and gets served immediately. When I protested, they were indifferent, like they had abandoned the system of having a number to get served and replaced it with arbitrarily picking customers they wanted to serve, while ignoring the ones they didn't want to serve. That is honestly how it looked to me. I went to the manager and explained this, and he went and talked to the fish counter guys but it didn't look like anyone was interested in remedying the situation. I guess they thought I was being unreasonable for wanting to be served in the proper order. So I said I won't be going back and left, and no one tried to stop me or even apologize. I am astounded that a lifelong customer like myself could be treated this way! In the future, I'll be doing my shopping elsewhere.

I live two blocks away from Zabar's and every time I visit the store there is something new to try! The website thou let me down when I sent a gift basket to a friend and they missed two items from my order. But overall a great store in NYC.

I was asking to fix my apartment unit number from "5" to "5N" since my first time ordering, however you guys never fix it. and the UPS also never derive to my front door. UPS always left my package on the first floor or lobby. Also the label shows my phone number under my name. it makes me feel not privacy and insecure. Also, Store people doesn't help me and 212-787-2000 is no one answer.

Impressed with Zabar's catalog, I placed my first (and to be ONLY) online order for baked goods. All of the items tasted dry & stale, especially the babkas. I won't pretend to be an expert on ethnic specialties; my quality standard was, however, was established last year when I ordered the same items from another New York source. To my disappointment in Zabar's products, add the insult of an insane shipping fee! (The other source shipped immediately AND gratis for a nominal minimum purchase.) I don't like feeling taken, and I now know that I don't prefer Zabar's baked items over those from another source.