Zabar'sReviews of zabars.com

Mostly bland food (with some exceptions - the applesauce is deluxe) at exorbitant prices (no exceptions). Maybe it’s an in-person experience thing but we only experience the food end via delivery. Someone in our family gets it once a year and manages each time to mention how much they paid for the food and shipping. We always say “you shouldn’t have” like ‘please don’t, not again’ and somehow that just encourages him. We now just eat an enormous lunch before we go over.

I ordered four items from Zabar's on line. One was supposed to Sherry vinegar. It was red wine vinegar. I had to call three times to get someone. They asked if I wanted a refund or a replacement. I chose a replacement because I live in a place where I cannot but a good sherry vinegar. When it did not come, I called to discover that they issued a refund instead. Now, if I want the vinegar, I have to pay shipping again. They would not allow me free shipping ven though it was their mistake.

I placed a holiday order on november 28 to be delivered Dec 29 and got I confirmation # but when it wasn't here I called customer service and was told that the order was canceled. I never got an email of a cancellation. My new year eve dinner plans are ruined. Outrageous poor service

I ordered a large Zabar's "New York Breakfast" for my grandson's Bris in NYC. From the initial ordering on the phone until delivery, my experience was excellent. The beautifully packed and presented food arrived earlier than ordered, it was easy to just take the food and baskets of bagels and pastries out of the boxes and put them right on the table, and there was a LOT more food than I expected. Large serves 15- I'd say 20. The smoked salmon was excellent, as were the bagels, rugelach, cakes, babka and croissants. Containers of regular and scalliion cream cheese, butter, and tomatoes, onions and capers were included. It could not have been better or easier. Thanks, Zabar's.

Son came specifically to give me Lox from Zabars for Break the Fast!! Big dissapointment!!! It was dry on edges and very poorly sliced!!! Better lox at Fairway!!!

We were sent a package for a memorial of a passing of a family member, and the food that came was mediocre at best. The rugala was unedible. It was hard and dry, and we ended up actually throwing it away. I called the company to let them know our disappointment but since it was past their policy of time they wouldn’t do anything about it. Actually, I didn’t really want them to do anything about it. I was just letting them know and they were the ones in the defensive about not being able to do anything because of the time I told him I thought it was very unprofessional of the company, considering it was during a memorial and that more things were more important on our mind than calling up about their food. I would never use this company ever. Their customer service is terrible. They do not stand behind their product.

I received a honey cake the other day from Zabar’s. This was a gift sent by a neighbor as a thank you. I brought it to my sons home for Passover dinner. My grandchildren were so excited because they love honey cake. My 5 year old grandson came to me and asked was it this dry on purpose. Nobody had more than one bite. This cake was like dust in a loaf pan. I could have done better with Passover box honey cake. I never had any of their products before and was looking forward to ordering from the catalogue that was enclosed with the cake. They lost my business before they got my business. A great disappointment

I came from Florida to visit family and NJ drove to the city just to get to Zabar’s to bring home Babka. Extremely disappointed that I wasted my time driving in traffic, paying for parking and tolls just to come home with old moldy stale babka. I thought they were going to make it right by sending me fresh ones but instead they were asking for $40 extra to get it overnighted. They said they’d be happy to refund me because I said that I’ll go ahead and hop online to get one of the baskets that offers free next shipping. The shipping manager Sherry “yes” they have baskets that offer that. Turns out they don’t. She was supposed to wait for me to send her pictures of the babka. So when I did (which was immediately after the call) that I had again preferred the original plan to mail it to me regular mail since there was no such thing as free shipping on the babkas. Then she said it was too late because she refunded it so now she won’t send it which is BS because she was supposed to be waiting for my email to begin with. She tried to pull a fast one and that kind of business deserves no business. The simple act of making things right after your customer paid parking, gas, tolls just to get to you just shows that customer satisfaction is not the priority. The right to have done was to resend the item with the quickest delivery possible to guarantee freshness of items ESPECIALLY given the situation. Sometimes losing a few bucks here or there will gain you so much more money then to be out of touch with loyal customer’s satisfaction.