Zabar'sReviews of zabars.com

I ordered a gift for my daughter and had an extremely disappointing experience with Zabar’s. UPS tracking originally showed delivery for Wednesday, but the package was actually delivered on Tuesday and left outside without any call or notification, despite her apartment number and phone number being provided. The order contained perishable food. Because the tracking information was incorrect, we had no idea it had been sitting outside. By the time we discovered it, approximately $400 worth of food had to be thrown away. When I called Zabar’s for help, the customer service representative was shockingly rude and dismissive. She repeatedly spoke over me, essentially told me “too bad, it was delivered,” refused any refund or replacement, became aggressive when I tried to explain what had happened, and then hung up on me. For a company with Zabar’s reputation, this level of delivery handling and customer service was incredibly disappointing. A gift that was meant to be special turned into a complete waste of money and a very unpleasant experience.

I would NOT recommending becoming a Z-Peat customer. The company, or the Z-Peat manager, will not help you if a mistake is made on an order. After being a loyal customer for almost 10 years, this store would rather lose my business over one single bag of coffee than help me. Shop around. Lots of great coffees on the market from which to choose.

FYI, be careful with your on line orders. I placed an order online for 4 bags of coffee. One bag did not show up, and the packing slip had an indication that it was out of stock (O/S). I called today, within 30 days of the ship date, but was told I contacted them too late, there was nothing they can do. They told me the coffee was in stock at the time of the order. No offer for a replacement, no credit, nada. I forgot to mention that I did send a request through their website, but never got a response, and I can’t prove when it was sent.

I placed a holiday order on november 28 to be delivered Dec 29 and got I confirmation # but when it wasn't here I called customer service and was told that the order was canceled. I never got an email of a cancellation. My new year eve dinner plans are ruined. Outrageous poor service

We were sent a package for a memorial of a passing of a family member, and the food that came was mediocre at best. The rugala was unedible. It was hard and dry, and we ended up actually throwing it away. I called the company to let them know our disappointment but since it was past their policy of time they wouldn’t do anything about it. Actually, I didn’t really want them to do anything about it. I was just letting them know and they were the ones in the defensive about not being able to do anything because of the time I told him I thought it was very unprofessional of the company, considering it was during a memorial and that more things were more important on our mind than calling up about their food. I would never use this company ever. Their customer service is terrible. They do not stand behind their product.

I received a honey cake the other day from Zabar’s. This was a gift sent by a neighbor as a thank you. I brought it to my sons home for Passover dinner. My grandchildren were so excited because they love honey cake. My 5 year old grandson came to me and asked was it this dry on purpose. Nobody had more than one bite. This cake was like dust in a loaf pan. I could have done better with Passover box honey cake. I never had any of their products before and was looking forward to ordering from the catalogue that was enclosed with the cake. They lost my business before they got my business. A great disappointment

I came from Florida to visit family and NJ drove to the city just to get to Zabar’s to bring home Babka. Extremely disappointed that I wasted my time driving in traffic, paying for parking and tolls just to come home with old moldy stale babka. I thought they were going to make it right by sending me fresh ones but instead they were asking for $40 extra to get it overnighted. They said they’d be happy to refund me because I said that I’ll go ahead and hop online to get one of the baskets that offers free next shipping. The shipping manager Sherry “yes” they have baskets that offer that. Turns out they don’t. She was supposed to wait for me to send her pictures of the babka. So when I did (which was immediately after the call) that I had again preferred the original plan to mail it to me regular mail since there was no such thing as free shipping on the babkas. Then she said it was too late because she refunded it so now she won’t send it which is BS because she was supposed to be waiting for my email to begin with. She tried to pull a fast one and that kind of business deserves no business. The simple act of making things right after your customer paid parking, gas, tolls just to get to you just shows that customer satisfaction is not the priority. The right to have done was to resend the item with the quickest delivery possible to guarantee freshness of items ESPECIALLY given the situation. Sometimes losing a few bucks here or there will gain you so much more money then to be out of touch with loyal customer’s satisfaction.

Terrible experience - order placed to be delivered to Wisconsin for New Yorker who now lives here. Order a week late - and too late, he is no longer able to eat due to terminal illness. Called customer service who were belligerent, defensive, and unrelenting. For $77.50 they lost many returning and life long customers, showing no sensitivity whatsoever.