Unhappy
Your website is awful
Your website is awful. It created 2 orders/subscriptions and I can’t cancel either of them. I don’t want the product it selected for my dog, I just want the senior product. I can’t figure out how to log off. I can’t unsubscribe to your newsletter. No one available to help with any of these. Your product is good, but you really need to redesign your site. I will likely cancel my orders entirely. Edits after working with customer service: I think they have my order straightened out, although the charge reversals haven’t shown up on my credit card yet. I want to be clear that I do like the product a lot, and that the customer service rep sincerely wanted to help, was friendly, and was knowledgeable. I’m hopeful things will go forward smoothly, and that someone knowledgeable looks at their site from a user perspective.
Response from YuMOVE USAug 22, 2022
Hi Shelley, thank you for your review and I'm disappointed to know that you had a difficult time navigating our website. I know we spoke earlier today and I'm happy to know we were able to work together to set up your account exactly how you wanted. Please know, we will take your feedback and work on making our website more user friendly, and I look forward to being able to help change your 1 star review to a glowing 5 star review once you see the difference we make for your dog! If I can assist you with anything in the meantime, please do not hesitate to call back. Kind regards, Chelsea