YuMOVE USReviews of yumove.com

I have a small dog less than twenty pounds who takes one YuMove Hip and Joint Health tablet daily. I have had a great relationship with YuMove for quite awhile and believe our dog has benefited significantly from taking YuMove. Since I have a small dog my standing order at YuMove is to fulfill one bottle of 60 tablets every two months. As a result of the Vetnique acquisition I was mailed a bottle of tablets outside of my regular fulfillment schedule. In the past several days I received notice that another fulfillment was scheduled and I replied to the email that I wanted to skip this order. When I again received another notice that a product order was being processed I again replied that I wanted to skip. On Friday 9/11 logged onto your site and reaffirmed that I wanted an order every 60 days. Then I received a email that in so many words said That I shouldn’t be skipping. The next day, Saturday 9/12, I received notice that my product had shipped. Sunday 9/13 I received an email thanking me for my order. Monday I received a notification that my product was on its way and another asking if my product was stacking up. Yesterday I received a query asking for my thoughts. My thoughts are that something in the ordering and fulfillment process at your end is messed up. When the order you processed arrives I will have two unopened bottles of tablets and a 120 day supply on hand.

I did not move my auto order

They never give you worning that your autoship is coming so you can change it if you need to. I have 3 bottles now and they are sending another. Terrible customer service.

I have asked numerous times over email and telephone for you to stop sending me the product so frequently. I only need one container every two months AT THE MOST and you continue to charge me every month without notifying me that the charge is about to go through. A subscription service shouldn't be this difficult for you to figure out.

You don't respond to emails or phone messages!!!!! You send notice out of a subscription being sent without a prior notice to adjust the subscription of necessary. I have left messages and sent emails please contact me ASAP 845-656-2207. If you ship things out on non business days you should be able to respond, otherwise do not do any business on non business days.

The new “Yumove Advanced Max Strength” that replaces “360” makes my cat vomit. It has different ingredients such as Hoki and liquid fish oil rather than powder. (Despite claims made by the company to me that it is the same - until I read out the different ingredients to them and then they agreed it is different.) Prior to this my cat had been on “360” for 3 years with no problems.

I did not receive any follow up regarding my satisfaction with the results of starting the product. My 5 year old Golden Retriever has very mild arthritis in his front left paw. I saw no result and due to no follow up I missed the 90 day window for a refund. When I discussed it with your rep, she acted as though that’s the general mode of action for your company, protecting you from needing to stand behind your guarantee. I also didn’t get an email alerting me to an auto-shipment being prepared to be shipped. I therefore didn’t have the option to stop the shipment. That’s a sales tactic that makes me distrust a company.

I discontinued automatic refills last month when I was sent a notice that product had been shipped. Again, I received a notice that the product had already been shipped. I have a full bottle of this product and do not need another right now. While I like the product, I need notice before anything is shipped so I can manage the quantity. Please stop this auto ship immediately. Thank you