YuMOVE USAt YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ramanda C.
Customer service is great! however, this product did not improve our Nova's condition. I hope it works for other dog just did not work for ours.
Response from YuMOVE USJun 1, 2023
Hi Ramanda, I can see that your dog is currently on the YuMOVE Soft Chews and therefore may benefit more from our YuMOVE PLUS+ Extra Strength tablets which are a higher potency! Feel free to give us a call at (844)901-2099 Kind regards, Dianivette
Under the S.
The representative was very helpful and friendly. I am glad the last phone call the young lady volunteered to send us a free bottle of the plus bottle and it has made a difference for our dog. Thank you for your help.
Response from YuMOVE USJun 1, 2023
Hello, thank you so much for your review. We are thrilled to hear that the YuMOVE PLUS+ Extra Strength has made a positive difference in your dog! Kind regards, Dianivette
Deborah W.
Easy to order! Made sure I was happy with service. Most important my Bernese Mtn. Dog Frankie is getting great joint support!
Response from YuMOVE USMay 29, 2023
Hi Deborah, thank you so much for your review! We are thrilled to hear that it was easy to order and that your dog is doing great on YuMOVE! Kind regards, Dianivette
Garnet M.
I haven’t gotten what I ordered and haven’t been told when it might arrive.
Response from YuMOVE USMay 29, 2023
Hi Garnet, you should have received an email with an update on your order. A Pet Care Consultant will be in touch shortly to go over this! Kind regards, Dianivette
Rosa
My dog is doing so much better!
Response from YuMOVE USMay 29, 2023
Hi Rosa, thank you for your review. We are so happy to hear that your dog is doing so much better since being on YuMOVE! Kind regards, Dianivette
Julie Alice K.
I contacted customer support bc the buy 2, get 1 offer that I saw wasn’t processing. ( I had to buy 3 products, to one covered 100% off=only 33.3% deal on each when buy 3) While the person I spoke with was lovely & knowledgeable about the product, she neglected to mention that yet another/better offer (buy 1 get 1) was offered. Only hours after I completed my transaction, the buy 1get 1 offer ad was popping up to me. (2 products ordered, 100% off one, therefore a better savings at 50% of each when you buy 2) When I placed my order w/customer support, I mentioned I was looking to get best value since I have more than 1 dog I give this (along with other supplements) to. I would have appreciated more transparency.
Response from YuMOVE USMay 29, 2023
Hi Julie, I am sorry to hear that you believe we weren't being transparent. Our customer service is of the utmost importance to us, and the B1G1 deal is a Buy 1 get another product at 50% off. Therefore, you were getting the best deal for 3 products. A Pet Care Consultant will be in touch shortly to further explain this. Kind regards, Dianivette
Sherri W.
Since we have started our dog Boris on YuMOVE, he is able to have his walks! YuMOVE really cares about your pets, I had to pause my subscription for awhile and rather than just let me do so they sent me enough bottles to keep him going until I am able to start up again! That's 3 months worth complimentary, they really care!! Love this company!
Response from YuMOVE USMay 29, 2023
Hi Sherri, thank you for your review. We are thrilled to hear that our Pet Care Consultants were able to help you out when needed! Kind regards, Dianivette
Regis D.
No judgement yet have not received merchandise yet so don't know how it will affect my dog
Response from YuMOVE USMay 26, 2023
Hi Regis, thank you for your review. This review request was sent to hear feedback on how your ordering process went. We will send another one regarding the product in 6 weeks once you have time to determine it's effects on your dog. Kind regards, Dianivette
