YRC FreightReviews of yrc.com

If I could zero I would. I work for a 3PL dealing with thousands of LTL shipments daily. At this point I will not even offer YRC as an option. Total lack of customer service. Estimated transit is a joke. I always add a 2 day buffer when quoting transit. I need 2 week buffer for these guys. You will sit on hold for at least 30-45 mins if you try to call. Get info, call back get another person, WHOLE different response. Tried to work with customer service via email. NO idea what is happening. I had a shipment that needed to be returned to shipper. We called day of pick up to stop at origin terminal. It still got sent to destination. Called destination terminal, got it turned around. Sent LOA, got a response for return pro#. That was 14 days ago. Freight was moving 450 miles away. STILL not delivered. I finally reach someone and i am told, its a billing issue. We dont know who to bill because we never got an LOA. Not only did they get, and responded to it, but 4 days later I sent them another message confirming who to bill to. MOVE THE FREIGHT. After finally hopefully resolving, customer service emails me last night to advise the freight delivered...14 days before it even shipped. Now tell me how that can happen? Worst of call, the staff couldnt care less. It may be because every day for them is filled with complaints just like mine so they have just lost their empathy. Who knows. However, a good attitude and attempting to handle a customer's issue goes a long way. Who is managing these people? Dealing with 2 more issues just like this. Working for the size company I do, not quoting this carrier anymore, I hope it impacts the bottom line enough for them to make some changes. Until then, I'm done. I thought Central Transport was the worst in the business. YRC now holds that spot.

Had a shipment picked up from my location In Central Ohio on 6/10. was told it would be delivered in Garland, TX on 6/16. Today is 6/23 and I was just told by the customer that they never received the shipment. YRC NEVER COMMUNICAIED THAT IT WAS LATE OR ANYTHING!!!! Called the Hub in Garland and was told that it wouldn't be delivered until Next Thurs due to a back Log. Keep in Mind, that is 3 WEEKS DELIVERY TIME for 4 skids. I WILL NEVER USE THIS COMPANY AGAIN< EVER!!!

Worst freight carrier ever, freight was misrouted 4 times lost 3 times, damaged and took almost 3 months to deliver 1 pallet from a few states over, customer service even tried to return it to sender after not delivering, then I found out the company I bought this from has blackballed YRC for the same service issues years before, then when asking for assistance to resolve their issues they tried to tell me claim made for loss was paid out over 1 month ago... Where is this mystery check? Did they use their own service to send it? Cause I never received it. updated,,, over 5 months later, i discovered they have now mailed my check to their own terminal 3 times, instead of me. they are so horrible they dont even know their own address or just worthless excuses to not pay claim they said they would,,,,, hire anyone else

I was quoted a shipment to go from OR to VA. the quote said pick up 5/17 and delivery 5/24 it is now 6/1 and my pallet has yet to be delivered. I will never use this company ever again. I didn't pay $2800 for a super late delivery and to be told that "oh it should be delivered by 6/2" my pallet ended up not being delivered until 6/9/2022.

Had an awful experience with the delivery of custom cages. The company showed up at my home with a box truck with a hand crank pallet jack. The driver was littering cussing so loud because he could not move the freight from the trailer. He explained that company should not have even taken the load because it was really designed for a flatbed. Make a long story short he flipped the pallet in the middle of my driveway and took off. Now i have a damaged driveway and im sure the freight in those boxes are damaged as well. I spoke to customer service and the lady was rude and unapologetic about everything. I was told someone would contact me but its been 2 days and no one has called. Im gonna have to sue them. Sad our Country has come to this This company is horrible.

YRC damaged a package i waited 9 months for from sender due to supply line issues. I followed all guidelines and filled out damage report, only to have them tell me the package was not damaged. On the packing slip i wrote "damaged unable to accept package". They emailed me the packing slip copy and it was blacked out. worst company to deal with. now im out 1500.00 due to their shotty service.

Horrible experience as a consumer trying to get a shipment delivered! Over 6 messages left to schedule with no callback. Online chat feature was useless. 4 calls to Customer support-no help. No place on their website to provide feedback (only for the company shipping). I also tried going through their sales department and they are trying now to help. I understand the dire situation with staffing, but this is 100% unacceptable.

Shipped an item with them and was told 2-3business days. 14 days later the pallet arrives missing items. Freight driver took out 2 city lights on delivery and had to call police. Item was missing items on delivery and was made aware of this ON delivery. I then opens up a loss claim and got declined immediately with no remorse. Horrible company. Dont recommend having them move any freight.