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Your Travel Mates (yourtravelmates.com) has 362 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Olivia L.
If I could give no stars I would quite the scam
Response from Your Travel MatesAug 30, 2023
Hello! From your review, we conclude that you don't like our application. May we ask what has become a reason for a low rating? Let us know as your comfort on our website is our top priority. Feel free to send your thoughts, ideas, suggestions to [email protected]
Michelle
SCAM ALERT. DO NOT.... I REPEAT DO NOT MAKE ANY PURCHASES WITH YOUR CARD. THEY WILL DEDUCT MONEY AS AND WHEN THEY PLEASE. THE PROFILES ARE NOT REAL, THEY HAVE EMPLOYEES WITH SCRIPTS OF WHAT TO SAY TO YOU THAT THEY VERIFIED THEMSELVES. WE ARE IN THE PROCESS OF ACTIONING A WARNING CAMPAIGN ON MAJORITY OF SITES AND SOCIAL MEDIA NETWORKS TO WARN PEOPLE. THANK GOD MY FATHER IS A GOVERNMENT OFFICIAL AND HAS CONFIRMED SUSPICIOUS BEHAVIOR ON THESE PEOPLE.THEY TOOK MONEY FROM CARD BECAUSE THEY FELT LIKE IT. MY BANK IS ALSO PREPARING A DISPUTE AGAINST. UNLAWFUL SCAMMERS. THEY MESSED WITH THE WRONG ONE FROM THE WRONG COUNTRY. ITS ABSOLUTELY DISGUSTING THE LEVEL OF CONSCIENCE PEOPLE LAACK
Response from Your Travel MatesAug 16, 2023
Hello! We are terribly sorry that you have faced such an inconvenience. If you are receiving charges from us exactly every month, it could be that you have an active monthly membership with us. Please email us at [email protected] so that we could look into your profile and provide assistance urgently.
Susan
They will not let you share your email, or phone number. Dating sites,are supposed to help you meet someone. Its ridiculous, censoring the email,and then blocking us from talking to them. I had just purchased a large package, and they let me communicate with others, but not the one that I had sent my number to,so we could meet. They erased the number from the email!!!.. CRIMINAL BEHAVIOUR!!!
Response from Your Travel MatesAug 9, 2023
Hello Susan! You can always exchange contacts via Video chat or Present delivery and go off the site! Please contact us at [email protected], so we could help you through.
Asmaa R.
The support agent's behavior It is not just a ridiculously expensive service, in one day I paid more than 100 euros, and to open a letter or see a photo sent to me from the other person I have to pay 24 euros. Apart from that, I used to get 3 free points every afternoon which were never active, I have to contact an agent to activate the points so I will be able to use them, last few days I got across very bad experiences with some agents first one said I used them in the morning although I got the points in the afternoon and he closed the chat in my face twice I will leave a copy here for everyone to see. Today I got an email with 3 free points and as usual they are not active, the first agent refused to activate the points and said I have to make a purchase first which never happened before, the second agent activated them but with one condition I have to use them with a new member. Absolute disrespect to people who are overpaying. By the way I discovered three scammers fake accounts in the first ten days, it is not really that safe, just an excuse to over charge customers. Ahmed Greetings Suma 92352924531. This is Ahmed, how may I help you today? 4:47:03 PM Me you are aggressive and rude you cannot close the chat tthat way 4:47:49 PM you are a liar 4:48:16 PM Ahmed i am sorry that you think this way 4:48:24 PM how can i help you dear member /> 4:48:33 PM i am not a liar 4:48:42 PM Me I did not consume my today poits 4:48:55 PM Ahmed i already provided you with the correct information 4:48:57 PM Me that was not correct 4:49:10 PM Ahmed if you wish i am more than happy to email your credit history 4:49:15 PM Ok how can i help you ? 4:49:41 PM Me and you should ask if I need anymore help before you suddenly close the chat 4:49:42 PM Ahmed sure 4:49:50 PM here we are may i ask you if you need anything else pleasE? 4:50:05 PM Me I want to contact your manager 4:50:17 PM Ahmed i am a manger and i am afraid there no one else to #chat with at this moment 4:50:59 PM Me I am going to make a complain against you on trustpoilot for the levell of service and the high costs 4:51:35 PM Ahmed sure no problem you can lodge your complaint here. 4:51:37 PM Me I did not use today points 4:52:05 PM it just arrived few minutes ago 4:52:28 PM Ahmed We are sorry to hear that you feel our service is not up to your expectations. We take customer feedback very seriously and constantly strive to improve our service. 4:52:31 PM Thank you for your feedback. We understand that our pricing model may not be suitable for everyone, but we have found that many of our users prefer the pay-by-time option as it allows for more flexibility and control over their usage. However, we are always open to feedback and suggestions for improvement.. 4:52:43 PM Me I still have the right to use today points 4:53:23 PM Ahmed Th points that the site gives to you, you already have used them ,. 4:54:19 PM Me at what time 4:54:34 PM Ahmed 03.08.2023 11:42:12 4:55:32 PM Me exactly because yesterday i did not use my points that were sent to my email yesterday Today I received new points at 4:23 PM (33 minutes ago) 4:57:46 PM how do you consider the new points that arrived 4:23 PM (33 minutes ago) consumed 4:58:50 PM Ahmed Please note that we are here in a support capacity, specifically to assist you with any queries or concerns regarding your account. If you have any questions related to your account, please feel free to contact us. However, if your question does not pertain to your account, kindly understand that we have other members to assist them.
Response from Your Travel MatesAug 9, 2023
Hi! We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit. Stick to online chat. This doesn't seem right. We want to take a closer look at this for you. Please send a note to [email protected] so we can connect.
Jo B.
**** INTERNATIONAL SCAM STAY FAR AWAY ****
Response from Your Travel MatesAug 2, 2023
Hello! thank you for sharing your concerns. Could you tell us why you've come to such a conclusion? Did something happen that made you think so? Could you please contact us with the details via [email protected]. We will be happy to assist.
Adaiana R.
Atenção aos brasileiros não caiam na armadilha deste aplicativo é uma farsa e precisa ser investigado e fazer uma denúncia internacional pois só querem seu dinheiro .Nenhum membro popular quer te conhecer fora do aplicativo isso porque usam nomes e lugares falsos para que vocês não identifiquem em outra rede social e continue conversando no aplicativo induzinďo você a gastar mais dinheiro pois os créditos se acabam em segundos .Eles dizem que não tem Whatsapp ,instagram uns vão falar por causa de trabalho.Cuidado! As mensagens são prontas e aleatórias
Response from Your Travel MatesAug 2, 2023
Olá! De fato, a comunicação no aplicativo requer certos investimentos para obter créditos para pagar pelos serviços. Mas existem opções de pacotes de crédito que cabem em qualquer orçamento. Além disso, convidamos você a nos contatar em [email protected] para que possamos dar dicas úteis sobre o gerenciamento eficiente de seus créditos e economizar seus fundos.
Irma Guadalupe Montaño V.
Fraude,3 cargos a mi tarjeta,nunca me dieron los créditos pero eso si ,mande un reporte donde dicen al soporte,donde envie capturas de los cargos,nunca tuve una respuesta,tienen gente en lis dotiis fraudulentos ellos mismos están hasta de 2 o 4 sitios.quiero que ne devuelvan MI dinero.
Response from Your Travel MatesJul 19, 2023
¡Hola! Creemos que su problema tiene que ver con el hecho de que se quedó sin créditos. Una vez que finalicen, debe recargar su perfil para continuar con su comunicación. Envíenos un correo electrónico a [email protected] y con gusto le proporcionaremos el historial de gastos de crédito y le brindaremos consejos sobre cómo hacer que sus créditos duren.
Aderlania maria gabriel G.
É muito ruim não consigo traduzir para português e a forma de pagamento só no cartão é ultrapassado
Response from Your Travel MatesJul 12, 2023
Oi! Se entendermos corretamente, você está enfrentando alguns problemas. Você poderia, por favor, elaborar e nos fornecer mais detalhes? Basta enviar um e-mail para [email protected] e teremos certeza de ajudar.
