Your PlaymatReviews of yourplaymat.com

Website was easy to navigate. Product was exactly as described and what I wanted. Arrived in very timely manner despite warning of delays due to recent weather implications on shipping.

Turned out great and above my expectations for quality, one could even argue heirloom quality that is made to last!

Quality product

Very good quality. Exceeded my expectations. Excited to put it to use

Took a bit for them to come in but the sleeves are perfect.

This is a scam. I ordered a custom playmat and sleeves for over $100 in September 2024. I would email them every month and they kept providing excuses as to why it wasn't done. Finally in December 2024, they admitted something went wrong and opened a new order. However, in February 2025, they claimed that the old order had arrived, but I did not receive anything. I checked with the post office, and they said that the tracking number was assigned to someone else. I tried disputing this with PayPal but they sent the tracking number and are claiming that I received the package even though the number is not assigned to my address.

Ordered on 12/30/24, its now 03/11/25. Waiting 3 months for a custom size playmat is crazy. Customer service team is unresponsive through email and when they do respond on FB messenger they take like 3 days. This company has gone to sh*t. Don’t buy from them, if you’re waiting on your order, cancel and get a refund through FB Messenger.

I have order for Custom Sleeves from here for so many years, and I have never had any issues up until now. I ordered my new sleeves about 2 months ago on 12/22/24, I get the confirmation email that my order is placed. It's been about 3 weeks to a month, and i still didn't get any updates for my order, so on January 31st I sent an email to customer Support. After 2 weeks from then I still didn't get a response, so i sent another on February 18th. After sending my 2nd email a friend of mine also ordered some items from here around the first week of January, and he told me he emailed them on February 9th and he got a response the next F day from them about his order. So after like 5 days later I sent a 3rd email on the 23rd of February, and my friend also sent an email with my order number helping me out trying to force them to respond to me while they were helping him. Finally after the 3rd email and with my friend helping me out I got a response after a month. But the F first response had nothing to do with my question, the customer supporter name Alexandra says sorry for the delay response and will take 2 to 3 more weeks for the sleeves and deck boxes to be ready. But I never ordered a deck, so I replied asking the same question. the next day or so on February 27th I was given a different answer and it was the same F person, she this time gives me a different answer: she tells me that my order was delivered without sending me any confirmation. I told this woman that I never got shipment confirmation, and tracking number from them. The next day she sends me the tracking number and tells me that it was delivered on F January 30th, and asked me if I checked after that date. I repeated again that I didn't get crap from them, then she sends me the F shipment and delivery confirmation for no reason when it over 2 months late to receive it. Then she says she can only give me partial money back even though they never did anything with my order. This custom making company was Awesome until July of 2024, This guy name Oliver was amazing he always kept updating my orders every time and that's why I ordered from here in the past cause I get updates all the time, seems like since the guy left this company is not doing its best anymore. I suggest not to order from here anymore even if you did in the past, look for somewhere new to order from.