Chell
The products turned out great but shipping was iffy.
The products turned out great. The instructions on the site are very easy to understand and warn you to account for cut offs as well as where potential cut offs will be. It is quiet litterally idiot proof. The products turned out great I ordered a playmat and 3 sets of card sleeves they all turned out really nice. Only complaints about the products themselves has to be the sleeves have a smell. It's nothing airing them out won't resolve but man is there nothing that can be done on production side? Now my biggest problem was how they handle shipping products. What the site doesn't seem to inform you is that different products come from completely different places. I was very concerned when only my playmat arrived. After talking to support I was giving the sleeve shipment tracking number. The order should have a spot for multiple tracking numbers. The last issue was there was nothing to stop the sleeves from being bent or damaged in shipment. At least put the sleeves between two pieces of cardboard in the envelope before the postal service causes damage. Overall the products turned out great most of my issues came down to how the shipping and lack of info for the customer about the product there was after ordering.
Response from Your PlaymatOct 8, 2026
Hi Chell, Julian here, we spoke when you were chasing down your sleeve tracking number. Thanks for taking the time to write this up, and I'm glad the playmat and sleeves came out the way you wanted. You're right about the shipping. The playmat and sleeves are made in different places, so they ship separately, and we didn't make that clear enough. Sorry for the scare when only half your order showed up. I've passed along your point about showing all the tracking numbers on the order, along with the cardboard idea for the sleeves, which honestly makes a lot of sense. On the smell, it comes from the printing process and does fade, but I've flagged it with production too. If any of the sleeves arrived bent, email me at [email protected] and we'll sort it out. Thanks again for the feedback, Chell. It really does help 🙏 Julian T. Your Playmat