Your PlaymatReviews of yourplaymat.com

The first time I ordered a mouspad from them in 2023 everything went smoothly and the product quality was really good. The second time I ordered in September of this year (2025) they're having big troubles with their carrier (YANWEN). It's now December and my order still hasn't arrived, so I just cancelled it. I know it's not their fault, but the carrier's. Nevertheless they could have noted long shipping times on their website in advance. They should either chose a more reliable carrier or be more honest about shipping times. Their customer service was nice and understanding though.

I've ordered a few customs from this crew and they have all exceeded expectations. The team works as fast as possible and gets small details right. There is a reason I keep coming back.

Looks clean and pretty!

The company got back to me when I emailed them. And delivered my dream matt for magic the Gathering. Right on time for the pre release.

Excellent quality, took a while but worth the wait to have exactly what you want.

This is the second mousepad I've ordered from yourplaymat, and I have been blown away with the print quality of my first one. No hiccups on my order, came in about a month. The second one I ordered was... well, not the greatest experience. Their website defaulted my mousepad size to 36x18 inches when I wanted 16.5x10 inches. Fortunately, they were kind enough to send me a reprint. When I got the reprint, it was a much better quality (I gave them a higher resolution image to be sure), but it still came back at the wrong size despite me sending 2 or so emails specifying the size. Let me make this clear: THIS COMPANY PRINTS AMAZING PLAYMATS. Just an unfortunate customer experience that I don't think a lot of people will experience. My mousepad is still going strong after 2 1/2 years of use, and if I ever notice the color fading it's often because it needs a good cleaning. Overall, expect a good product from yourplaymat. Just make sure to send them the highest quality image you can to them and you'll probably have no issues. And, don't refresh the website and then make your order, as that is what made my order resize to the wrong size.

I had ordered some custom sleeves about 2 months ago, and there was radio silence afterwards. Sent an email after 2 months asking about the status and received a canned reply message saying they're sorry for the delay and would give a discount code for another purchase. About a day later received a support message stating, and I quote, "We’ve received an update from our production team that they’re currently unable to ship any orders due to the ongoing issues with shipping charges and taxes." If your company cannot ship ANY orders, that's a huge issue. Why is this not mass communicated to all of your current customers? Why is the website not informing the customer that if you purchase from their site, you will not be getting your order? Such a scam to take money and not deliver. So I receive my refund and never do business with them again.

The playmat is really well made, the image is very clear and nothing was cut off, the site made it very easy to set up the order as well.