Kathryn
I received the 28 day meal plan only to…
I received the 28 day meal plan only to find out that it was for a vegetarian, which I am not. I have sent over numerous requests to correct this issue. I keep getting the automatic response telling me that you are experiencing more than usual requests. There is no person to speak to or any other way to get assistance. This is one of the most frustrating websites I've ever experienced!! Do not sign up for this plan through this website. I'm done trying to work this out. Now trying to get my money back is apparently going to be a struggle as I've requested this too after getting no response from anyone. Very bad business practices. Stay clear EXTREMELY FRUSTRATING!!!! Update: finally contacted 7 days later with a notification that they are going to send my money back. Here's my major problem... It can take up to 7 days. That's 2 weeks from when they swiped my money out of my account. This 7 day delay has stopped me from starting the diet. I am so p-off!!!! Again STAY CLEAR!!! THEIR CUSTOMER SERVICE SUPPORT STINKS!!!! Update to your response: I never requested a VEGETARIAN PLAN. Your system has a problem! Try fixing it!!! And why didn't you respond to my request to send my the CORRECT PLAN??? I had to file this report about you to get any kind of response. I would have been a very satisfied customer had you done that. YOU have delayed my start date by a full week. YOUR customer service SUCKS!!! BUYER BEWARE... STAY CLEAR OF THIS WEBSITE!
Response from Your Keto DietJan 30, 2020
Dear Kathryn, We're sorry for the whole process you had to go through. We try to keep all of our customers happy and due to having many, our replies sometimes take time. Unfortunately we couldn't change your meal preferences on time and this is why we issued a refund. As you can see the whole process was not a struggle, it just took some time for our customer support to process your request. And just to be clear - your plan didn't had any meat included as you selected this option yourself. I do hope you will find a plan that suits you well. Good luck and best regards, Your Keto Diet Support Team




