Aga
Huge Disappointment
I am very disappointed with the plan that has been shared with me. In the initial Diet Quiz, I indicated in my preferences that I don't want anything from coconut in my plan. Even so, the recipes contain ingredients based on coconut: coconut oil, coconut milk, coconut flour. My impression is that your "personalized plan" is a lie and you are throwing the same recipes to everyone, without taking into account anyone's preferences. I am asthmatic and reacts very badly to coconut products, so I wanted them not to be included in my diet, but you just ignored it. Of course, you will respond, that I can use substitutes, but I am not on keto since yesterday and I know that in this diet it is extremely important to accurately calculate macro and micronutrients, so using substitutes now the diet does not make any sense.
Response from Your Keto DietApr 21, 2022
Hello Aga, Thank you for the feedback! We're sorry you feel that way, however, please, note we have advised in a fast and timely manner what the options are - in general, as advised by our customer support team, the coconut not being an essential item could have just been removed from it. The Keto diet is a specific one that, unfortunately, can't include all the products desired as this will defeat the purpose, however, some can be removed to better fit one's preferences. We can also confirm the refund you have requested has also been processed in a timely fashion. We're sorry we didn't reach your expectations and hope you will give us a second chance in the future! Best Regards, YourKeto Team