Shy
Poor customer service and horrendous dealings with them
I purchased the meal plan and the app but this was not for me given my significant disabilities. I found the app overwhelming and could not deal with the diet plan. I asked for a refund after 12 hours and the company did not refund. They were not understanding neither sympathetic given the grave health difficulties I was experiencing. This company is not disabled friendly and are only interested in money. I told them I was having investigation for ovarian cancer and this company did not care! They are referring to terms and conditions but they do not appreciate that some customers are vulnerable and need extra support. Once they have taken your money they will not care!
Response from Your Keto DietMay 31, 2024
Hello Shy, Thank you for your feedback! We're sorry to hear about your negative experience! Please, be advised our refund policies are clearly outlined in our Terms and Conditions that can be accessed before the purchase has been made, including the billing cycles on the final page of the creation process. Best Regards, YourKeto Team