FuzzyReviews of yourfuzzy.com

We have ordered cat food via Fuzzy. Their price is great, and the first shipment came very quickly. The recent logistics issue has hit Fuzzy hard as it has other companies, however, and we encountered delays in order shipments. Fuzzy's customer service has always been eager to help when we contacted them, offering refunds very willingly if requested. While the company's customer service is excellent and we do not blame Fuzzy for the shipment delays, we feel that the company can improve the technological side of it, especially in the customer interface. These are the pain points that we have experienced and felt the need for improvements: (a) Fuzzy's app is not useful unless you are a paying member for their veterinary-related services (non-vet retail customers are kept out of the app that demands a vet membership up front); (b) Outside of the app, it is not possible to set up an online account (there is no option for it on the website); (c) Because you do not have the power to set up a web-based account and you cannot use the app unless you sign up for the vet services membership, the only way for a non-vet member retail customer to know whether a particular transaction has gone through is a confirmation e-mail (which, by the way, does come in promptly; (d) Likewise, there is no way to check the current status of an order (e.g., pet food) online if you cannot use the app. This lack of the web-based customer interface is a serious oversight, in our opinion. We understand that these days much is being done on apps, and that is fine. But since the company's app is only available to use by customers who are veterinary service members, those of us who are not using the vet service are at a serious handicap. Fuzzy needs to work on the customer interface on the website. Otherwise, we have experienced a wonderfully attentive and friendly customer service with Fuzzy. Their chat service works very well, and e-mail inquiries receive responses quickly. We just need a better web-based customer interface to give Fuzzy a 5-star rating.

Fuzzy is the best site! The pet meds are great. The prices are low and discounted. And I could go on for days about the customer service. It's the best I have ever dealt with. They are wonderful. Always so friendly and helpful. Very knowledgeable. Always kind and understanding and will work with you with any issue or questions. I am constantly recommending fuzzy. I will continue to do so and will continue using fuzzy for my Billie cats needs!

Laura J. was so helpful and guided me every step of the way. Having help at your finger tips 24/7 is so incredibly comforting when dealing with an elderly pup.

I was having problems with the website and became frustrated. Finally, I called the Fuzzy Pet phone number and a very kind, patient and understanding service person named Diane helped me update my payment information and re-order my little dog's Bright Mind soft food. Diane is a gem because she never made me feel like I was doing anything wrong.

I recently subscribed to a monthly subscription for specialized Dog food for my diabetic Dog. Order not only came in quick & as described, but came much ahead of schedule. The only issue I faced was on my end because I’m terrible at math & realized I would need to add another bag. I spoke to a lovely customer support agent named Kevy, who walked me through everything & even assured I still got my 50% discount. It sounds dramatic, but anything that helps my fur baby & I, is a literal life saver. I couldn’t be more happy with the top notch service provided by Fuzzy.

I was interviewing with Fuzzy for an E-Commerce Fulfillment Manager position. I went online and set up an account to test it out. What I didn't realize is I signed up for the $99 service during my test run. When I received the billing notice I immediately responded to pleas cancel. Within hour I recieved a very positive and professional response from Charvet C. that everything was taken care of. I was thrilled with the quick response and how he handled the issue. I recently lost my dog after 16.5 great years but will be getting another once some time has passed. I will sign up for the service even though I didn't get the job. Best regards, John Halnen

I am trying to cancel my fuzzy account very confusing,downloaded the fuzzy app keeps giving me a code then can't find where to put it in. My dog no longer is being helped by product

Great help with all my questions