FuzzyReviews of yourfuzzy.com

The vet was very courteous and professional. She prescribed an antibiotic for my dog’s ear infection. She also prescribed an ear flush for after the infection had cleared. She told me she would put the antibiotics in my cart and I could buy the flush at a later date. When I was transferred to my cart, both medications were there and there was no option to remove the bottle of flush - which cost MORE than the antibiotics- that I was specifically told I would not have to purchase then. With no option to remove it, I purchased both. I asked Fuzzy if I could return the unopened, sealed bottle of flush given the situation, they said I could not. The instructions for the antibiotic called for five drops in the ear twice daily but the medicine is an ointment. You can’t administer ointment in “drops”. The medicine took longer than expected to arrive as well. Overall, my first Fuzzy experience was not a pleasant one and I don’t think I’d use them again or recommend them to a friend. Pretty disappointed.

When I signed up I felt tgat it was too good to be thrush. Medication is not immediately available and must wait for days. My baby would have to suffer for days before treated. Complete joke!

Vet was nice. Cat having stomach issues. Nothing could be done and took a few days to get meds, so if acute, then see in person vet. The bad part was the probiotic that I purchased from them in May, expired in July and I wasn’t going to use it all in this timeframe. I asked for assistance and they said they would not help with issue.

The vet video portion was very professional and helpful. The pharmacy has to be Contacted Continually to get an update on your medications and where your medications are tracking wise. I was told via text that Fuzzy is saving people money but we were charged $51 for $6.79. Eye drops. We were charged $31 for 3 pills which sell for less than $12 which never arrived in time to help our ailing cat. After writing Fuzzy I was told that Fuzzy encourages customers to grab your prescription and source them yourself for a better price. But that statement only came after we had already paid and complained about the exorbitant prices. No where does the fact of requesting your prescription appear on their website nor was it offered to us. Fuzzy claims Chewy won't except their prescriptions. We were told that if we tried to fill the prescription it would only delay receiving our prescription. Whats going on you say? $$$$ After looking at the reviews it appears Fuzzy pharmacy is having major shipping and pricing issues. This only impacts what is working right, which is the vet video department. FYI grab your prescription and do yourself a favor. We requested a refund. We will update this at a later time and date. Lets see if customer service steps in. Thank you. Update, never heard back from Zubin Bhettay - Co-Founder & CEO - Fuzzy Pet Health or anyone else. Never received a refund much less any other communication. Thumbs down. Thank you.

This is legit vet care. But what a pain to make appt or get refills! No one will talk to you and completely non personal. Their chat not helpful at all. Only thing easy is sign up to pay them! Filling out their forms (just for refills within a month of a visit) is as tedious as filling out tax forms and paying taxes on a cell phone.plus have to upload items …. And then it didn’t go thru!! I think is bc their chat drops you. Nothing easy or convenient about Fuzzy. Forget it, I’m driving to the vet office.

Same as everyone else. Wait over an hour to connect, go through a bunch of questions, finally chat with a “nurse, get passed on a Dr 3+ hours later, just to get a misdiagnosis. Booked an appointment with a local place the next morning and got my pup taken care of. I’ll never use the service again.

I called because my pup had a bladder infection / UTI. I made it very clear that she was in discomfort and stress, and after multiple attempts to speak with a vet through the app (the multiple drops were another annoyance!) I was finally able to speak with a vet, who walked me through a virtual consult and confirmed the issue. If anyone's ever had a Urinary Tract infection (UTI) you know how painful and miserable it is. I was assured that the meds she needed would be expedited and shipped, (and I paid for that expedited shipping!) - to my dismay and annoyance, the meds were shipped 2 BUSINESS day FedEx, and won't arrive until 4 days into her symptoms. 4 days. I had been told that Fuzzy.Com was a great alternate to an expensive Urgent Care visit (and to be honest, finances were the ONLY reason I didn't go to one... that's another topic for another time) - but boy was that wrong. The vets do care, but the business side of things makes very clear that they will not ship things any faster, whether it's urgently needed or not. Stay clear of this company. Henley, the pupster, agrees.

They have pretty good on call service, but it isn't a lot more than you would get just Googling it and then looking at trusted sites. Interesting, but so not worth paying for. I had two app sessions that were kind of helpful, so decided to sign up for the full pay package and scheduled a pet "Telehealth" visit -- which never happened, they never responded to me.