Your Book StopReviews of yourbookstop.com

I ordered a box set of books on November 30th. I had reviewed the company's return policy in advance of the purchase. When I received the item in the mail, it was poorly packed (not in a box, just packing tape and a single layer of bubble wrap). As it is a box set, the box was damaged. The condition had been listed as new, and it was not a new set. Additionally, the books were taped together, further damaging them. When I attempted to contact the seller, I was initially sent messages confirming that the books had been shipped. Once the seller acknowledged my message about the damage and my request for a refund, they indicated that their policy is to issue a 10% refund. This information is nowhere on their website. If it had been, that would have been a red flag to me, and I would not have purchased in the first place. When I messaged them with photographs, they replied that, as a "goodwill gesture," they would issue me a 25% refund. Again, this is arbitrary and unacceptable. I left three messages at the listed phone number and have not received a response. UPDATE: After posting this review and filing a claim with the Better Business Bureau, the vendor refunded the full amount charged. I will not purchase from this business again.

Last update: Finally received a refund but what a hassle to get it. Update: They said the book had been lost and offered a refund which has not shown up yet after almost 2 weeks. No book, no money, still a scam. not buy from here! It's been 22 days since I placed an order. I have no book, no status, & no refund. When you contact the customer service email they say they will "escalate" your request and then nothing.

2-10-26:Edit: I wasn't sure about the books I bought, so I bought the book from the actual publisher and compared the 2. The ones I got from Your Book Stop had slightly different colors for the front cover- The Publisher's book was Navy and Yellow, whereas YBS was purply blue and orangy. The Publisher's had color photos and YBS was black and white. The printed material was identical. I'm disappointed that this was the outcome of my experiment. 11-2-25: I have ordered from them 3 times. Shipping was slow because I ordered in bulk, but I did receive all my books. All of the printing looks good. They seem authentic. There are many people on here saying their items were sketchy, but this has not been my experience. Customer service answers the query immediately, but the final answer takes a little while to show up.

It was great experience with Yourbookstop on purchasing Novel. Delivery was fast but packing tape was torn apart. Other than this, everything was good.

I was about to make a purchase on their website, when something felt wrong, so I did some searching. The company appears to be based in India despite claiming to be inside the USA. People have received "offbrand" poor printings of books. Others have complained that when their books did not arrive, getting a refund was completely impossible. I can't say for certain whether or not it is a scam, but there are enough people online claiming to have been scammed to raise the red flag. 🚩

I previously wrote a review with my dissatisfaction with the book company. HAPPILY, MY ISSUES HAVE BEEN RESOLVED resolved and im now in possession of my books. I recommend the company do better so their customers will be satisfied doing business with them.

Order #111461 (July 31, 2025). Books from this site are a SCAM. I ordered a book for my MSN nursing program. The book has multiple typos and misspelled words. Wrong pictures and page numbers. INAUTHENTIC. After reading the site reviews, I tried to cancel my order via email an hour after I placed the book. No one responded for a week. Finally someone reached out to me stating that the order could not be cancelled because it was already shipped. Do not buy from this company.

I ordered some code books and after receiving them I realized they were the wrong ones. I returned them and never received a refund.