yourasteria.comReviews of yourasteria.com

Response from yourasteria.comAug 25, 2026

We’re very sorry to hear that. While this situation is unfortunately beyond our control, we truly hope the ring itself met your expectations. If there is ever any issue with the jewelry or anything we can help with regarding your order, please don’t hesitate to contact us — we’ll be happy to assist.

Response from yourasteria.comAug 25, 2026

We are very sorry for this experience and especially for the lack of response to your recent emails. While the original delivery issue was caused by customs and the parcel being returned to Ukraine, you absolutely should have received clear updates from us afterward. We understand how frustrating it is to have been waiting since December, and we sincerely apologize that communication stopped while your order remained unresolved. Please contact us once more with your order number so we can locate the returned parcel immediately and arrange the best solution, whether that means reshipping it to a different address or discussing another appropriate resolution. We truly appreciate how patient you have been and would like the opportunity to finally resolve this properly for you.

Response from yourasteria.comMay 6, 2026

Thank you for your feedback. We always clearly communicate our shipping times and cancellation policies before purchase, and we encourage customers to review these details carefully. That said, we’re always here to help — if you have any concerns, please reach out to us directly and we’ll do our best to assist you.

Response from yourasteria.comNov 7, 2025

Thank you for your feedback. We did receive your return and reached out to you by email several times, but unfortunately, we didn’t receive any replies from your side — nor did we receive any of your messages before the PayPal dispute was opened. You opened the dispute the day after the return was delivered, and only through that channel were we finally able to communicate with you. Regarding your comment about a $25 shipping fee and a 25% restocking fee — this information is incorrect. We’re not sure where these figures came from. Our return policy is publicly available, and every customer can review it before making a purchase. As stated there, a restocking fee applies because we do not resell returned rings — for hygiene and quality reasons, we recycle them instead. This ensures that every customer receives a brand-new item, never previously worn. We always strive to offer both high-quality jewelry and excellent service, and we’re sorry that your experience didn’t reflect that.