Stacy A.
I am extremely disappointed with my…
Update: I am extremely disappointed with both the quality of these extensions and the customer service I received afterward. As soon as I discovered the problem, I contacted customer service requesting assistance and a possible return or exchange. I never received a response. Now, after filing a dispute, the company is claiming they cannot find the emails I sent. Ironically, they are making this claim from the exact same email address I originally contacted. To make matters worse, they initially offered me only a $50 refund on a product that cost approximately $500. Later, that amount was increased, but neither offer comes close to addressing the fact that I was sold a product that cannot be used as intended. I did not spend hundreds of dollars to receive a partial refund for unusable hair extensions. This experience has left me with an expensive product I cannot wear and a company that appears more interested in minimizing its financial loss and the removal of a negative review than standing behind the quality of its products. Based on both the product quality and the lack of meaningful customer support, I would not recommend this company. I am extremely disappointed with my experience with YoungSee Butterfly Extensions. The tape on the extensions was so thick that it could not be properly concealed under my natural hair, especially at the crown, making the extensions very noticeable. In addition, the quality control was inconsistent. Some pieces had smaller tape tabs while others had large, uneven edges, which made installation and blending even more difficult. What frustrated me most was the lack of customer service. I contacted the company via email, which is their recommended method of communication, to inquire about returning the wefts for a different set. Unfortunately, I never received a response. Being completely ignored after reaching out for assistance is unacceptable. Between the poor quality, inconsistent manufacturing, and nonexistent customer support, I cannot recommend YoungSee Butterfly Extensions. I am very disappointed with my purchase and will not be purchasing from them again.
Response from YoungseeJun 3, 2026
Thank you for taking the time to share your honest feedback regarding your recent purchase of our Butterfly Extensions. We are incredibly sorry to hear that your experience did not meet your expectations, both in terms of the product quality and the customer support you received. We completely understand your frustration. Extensions should blend seamlessly and comfortably, so hearing that the tape tabs were thick, inconsistent, and difficult to conceal is deeply concerning to our production team. We maintain strict manufacturing standards, and it is clear we missed the mark on your order. Furthermore, we want to sincerely apologize for the lack of response to your email. Being left without answers when reaching out for assistance is entirely unacceptable, and we are currently investigating our communication channels to ensure this does not happen to anyone else. We want to make this right for you. Please allow us another opportunity to assist you directly. Thank you for helping us improve, and we hope to restore your confidence in us.



