YouCaring Reviews | Read Customer Reviews of youcaring.com

YouCaring Reviews | Read Customer Reviews of youcaring.com

YouCaring reviews

234 approved reviews, newest moderated first

Jana
Jan 13, 2017
Excellent. Everyone should use this tool.
Great interface, customer service, payment plan. I already have a friend use you. You are a honest company that honestly cares to help people and their causes. Best one out there. Thank-you!
Report
Marcel
Jan 13, 2017
THE BEST!
The site was easy to use, easy to administrate, and ......free! I (and all the donors) loved the fact that Youcaring did not take a cut. It was all so simple.
Report
YouCaring Member Samuel J.
Jan 13, 2017
You Caring The Best Platform
I feel You Caring is the best platform in the world. I am also promoting this to my friends recently and they also are of view that you caring is the best one to raise funds for needy causes.
Report
sunscreen S.
Jan 13, 2017
Excellent platform
Awesome platform with low service fee. Highly reccomend!
Report
Chris and L.
Jan 13, 2017
Misinformed about fees
Although this site is "free to use" the company they go through is WePay and they charge almost 3%. That is not clearly noted before you sign up and start taking money for donations. WePay also will deduct from your linked account for any discrepancies without your permission. This is currently a $200 problem I am having with them and the only way to contact anyone is by email. No phone number! I do however like how simple the website is, and very user friendly to maintain. Overall, I don't think I would use this site again.
Response from YouCaringJan 13, 2017
Hi Chris and Lindsey, Thanks for taking the time to review our site. I'm sorry you felt misinformed about the credit card fee. Even though YouCaring does not charge a fee, our payment processors (WePay or PayPal) do. This is 2.9% + $0.30 per donation. This fee is an industry standard and ensures you your money is secure and transferable. You can learn more about fees and what our competitors charge here: https://www.youcaring.com/free-fundraising I am sorry to hear about this discrepancy you have with WePay. While we are two completely separate companies, we would be happy to help you anyway we can with your fundraising efforts. Please feel free to shoot us an email at [email protected]. Again, thank you for your feedback even if you did not like the site. Your willingness to voice your frustrations will help us improve the site for other users. -Tawni
Report
MATT
Jan 13, 2017
Seamless performance from youcaring
Setup was simple. Website preforms great. Service is free as advertised. Be warned that Youcaring does solicit your donors an optional $5.00 donation to support Youcaring. I also signed up for the Wepay service, and did not read the fine print. I was surprised when my first $100 donation showed up in my account as $96.80. There apparently is a 3.2% fee that I missed reading about. Please remember there is no such thing as a free lunch. I still give a 5 star rating.
Report
Lupine R.
Jan 13, 2017
Easy peezy!
The platform has a clean design, is easy to use and you can't beat the price!
Report
C W.
Jan 13, 2017
Communication is very difficult
It is hard to communicate with people in your company. There was so much miscommunication in our fundraiser from your end. While we are pleased to have been able to raise money for a wonderful cause, the back end of it was very difficult. The relationship between YouCaring and WePay is also very difficult to navigate. While it seems like the same company, you make it nearly impossible to coordinate issues between the two companies. We found that we had to repeat steps multiple times just to get one thing done. Having a phone number and a dedicated person assigned to each project would help all of these issues immensely. Thank you
Response from YouCaringJan 13, 2017
Hi CW, Thank you for your feedback. I apologize for the frustration this caused during your fundraising efforts. We understand that this is a pain point for you and others using the site. We have added a WePay beneficiary step during the creation of a YouCaring fundraiser in order to help relieve some of these issues. Instead of having to reach out to our User Relations team to transfer the account, you can now set up the WePay account to go directly to the beneficiary. While we would love to give each fundraiser a dedicated team member, our team is just too small to be able to sustain this. We appreciate your feedback, it will help improve our site. Please don't hesitate to reach out the our User Relations team if you have any other concerns at [email protected]. -Tawni
Report