York BoutiqueReviews of york-boutique.com

I ordered on 25 September 2026 from york-boutique.com. Order YB5663, £24.95. Checkout said free Royal Mail shipping. The homepage said orders before 11:30pm are shipped tomorrow, and “fast and free shipping.” I bought a birthday present for my friend. I told them this on Saturday (the 25th). They responded quickly, but didn't comment on the deadline. What I got was a 4PX tracking number, 4PX3003199005037CN. As of 2 October 2026 the only scan is “parcel information received” on 26 September, “waiting to be picked up by the carrier.” It has still not been collected. The tracking has not updated since Monday (the 28th). It missed the birthday deadline. They emailed that it was “on the way.” Then they said that it had already been handed to the carrier and could not be cancelled. The carrier record says it is still waiting for pickup, which openly contradicts this. They told me to wait, receive it, and return it. Their policy says returns go to a warehouse in Asia and a return can cost about £25, which is more than the cost of the item. Every reply has called me Stella. That's the name on the delivery address, not my name. I've corrected them three times now, so they're clearly not reading my messages properly. This is either incompetence or laziness. The legal company on their shipping policy is Maasline Commerce LLC, Sheridan, Wyoming, not a shop in York. I would not have ordered if the page had said China, 4PX, and one to two weeks. I have cancelled and asked for a refund. They have not issued one.

Placed an order seven days ago and received confirmation on 26th September that the shipment was on its way. Nothing further has been received to advise of the intended delivery. Disappointing.

DONT ORDER FROM THIS SCAM COMPANY. Orders turn up but from china, rubbish quality nothing like the photo and you can’t even return without paying ridiculous fees and might not even get the money back! Wish I had read reviews prior to ordering TWO coats and wasting £100 on something I could have got from shein for a tenner.

Usual story, trousers arrived after 2 weeks. Thin cheap material, asked for refund. Told I would have to pay return costs which cost more than the trousers. Or if I paid £9.95 I could keep them but choose something to the same value. Absolutely not!!! Do not have any dealings with this company. Thieves!

Inspite of trying to correct an order within 5mins I was told it was already too late to change and I would have to wait for delivery then return the goods if necessary. Their email said thank you for supporting a uk based company. Such a lie!!!!! They are based in the USA and the warehouse is in China. So returns are international post to China. BE AWARE. Product quality is cheap. Not the warm cosy look implied bybthe advert.

York boutique is deceptive at best! On their website they sell from an Asia-based warehouse (only stipulated in their returns policy). The sizing guides are small/petite Asian sizes and UK customers need to be aware before ordering. The poor quality of the dress and the small fitting shoes was off putting! Furthermore, returns take £25 to send back to a Chinese warehouse and the whole experience with York Boutique has been terrible. Sadly, I won’t be returning again after this experience! UK customers think twice before you buy!

Felt completely mislead by this company and wish I'd checked reviews first. I really dont like how essentially Chinese companies try to make out they are local small businesses based in the UK. You are basically stuffed if you try to return something they will only offer 30% refund as its too expensive to return and you are stuck with something you dont want 😡

I ordered an item which, when it arrived, was incredibly poor quality and made of a different material than advertised. The solution they offered was for me to pay shipping fees to return the product to their warehouse in China. The “100% Money Back” advertised is incredibly misleading- high shipping costs and subsequent financial outlay mean that you’re always going to be out of pocket if you have to return a poor quality item. Avoid at all costs.