YoolaxReviews of yoolax.com

Response from YoolaxAug 20, 2026

Thank you for your feedback! We're glad to hear that you're happy with your shades. We also appreciate your feedback regarding the remote programming and understand that the setup and adjustment process could be more user-friendly. We'll continue working to improve our instructions and overall programming experience. Thank you for choosing Yoolax! Best regards, Yoolax Team

Response from YoolaxAug 17, 2026

Hi James, Thank you for your feedback, and we're glad to hear that you're happy with the quality of your Yoolax shades. We're very sorry, however, that the support experience has not met your expectations. We understand how frustrating it can be when the remote you received does not match the instructions available online, especially when you're trying to set the upper and lower limits. We also apologize for the difficulty you've experienced reaching our support team by phone. We'd like to help get this resolved as quickly as possible. Please contact us through the live chat on our website and provide your order number (#YX24760). Our team can identify the specific remote model included with your order and provide the correct programming instructions to help you set the upper and lower limits. We appreciate you bringing this to our attention and will also use your feedback to improve the accessibility and clarity of our product support materials. Best regards, Yoolax Team

Response from YoolaxAug 10, 2026

Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you’re impressed with the quality, design, and performance of our Shangri-La light filtering shades. It means a lot to know that you find our products comparable to premium brands while offering great value. We're also glad that the installation process was smooth and that the pre-programmed remote made setup easier. We appreciate your feedback regarding the programming instructions for limits and group settings, and we’ll continue working to make our guides clearer and more user-friendly. Thank you for your patience with the replacement shade process as well. We're happy to hear that our team was able to provide a simple and timely solution, and that the motor replacement went smoothly. Your recommendation means a great deal to us. Thank you for choosing Yoolax, and we hope you continue to enjoy your beautiful shades! Best regards, Yoolax Team

Response from YoolaxAug 5, 2026

Thank you for your feedback. We're sorry to hear that the mounting system did not meet your expectations. We appreciate you sharing your experience, as customer feedback helps us continue improving our products. If you have any specific suggestions or need any assistance with the installation, please feel free to reach out to our support team. We’d be happy to help. Best regards, Yoolax Team

Response from YoolaxJul 13, 2026

Thank you for your thoughtful review! We're delighted to hear that you're happy with the product, the fast delivery, and the packaging. We also appreciate your suggestion regarding the remote programming instructions. Your feedback is valuable, and we'll continue working to make our guides clearer and easier to follow. Thank you for choosing Yoolax, and we hope you continue to enjoy your shades! Best regards, Yoolax Team

Response from YoolaxJun 9, 2026

Thank you for your honest feedback and for choosing Yoolax. We're sorry to hear that the blind arrived stuck in the valance and that you experienced difficulties with the setup process. We understand how frustrating that can be. At the same time, we appreciate you taking the time to share these details, as they help us improve both our products and user experience. If you're still having trouble with the remote or app settings, our support team would be happy to assist you with resetting and configuring everything properly. Thank you again for your patience and valuable feedback. We hope to provide you with a true 5-star experience in the future! Best regards, Yoolax Team

Response from YoolaxJun 3, 2026

Thank you for your feedback. We're glad to hear that the installation process and size measurements worked well for you. We appreciate your note regarding the head cover and shade being taller than expected. We'll share this feedback with our product team for review and consideration in future improvements. Thank you again for choosing our product! Best regards, Yoolax Team