YoolaxReviews of yoolax.com

Response from YoolaxAug 19, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We apologize for any communication difficulties you experienced with our support team. We also understand your disappointment regarding the installation of the roller shade on your door. Depending on the installation location and configuration, additional components or a different mounting solution may be needed to help keep the shade secure. Please feel free to contact our support team through the live chat on our website with your order details and installation photos. We'd be happy to review your setup and see if there is a suitable solution for you. Best regards, Yoolax Team

Response from YoolaxAug 12, 2026

We’re very sorry to hear about your experience and understand your frustration. This is not the level of product experience or customer support we strive to provide. We apologize that our communication did not meet your expectations and that you have experienced issues with your products. We would appreciate the opportunity to look into this further and help resolve the problems you’re facing. Please reach out to our support team with your order details, and we’ll do our best to assist you as quickly as possible. Thank you for bringing this to our attention, and we hope to have the opportunity to make this right. Best regards, Yoolax Team

Response from YoolaxAug 10, 2026

We’re sorry to hear about the difficulties you’ve experienced with connecting your roller shade to the app. We understand how frustrating it can be when a smart product does not work as expected. Our team is always happy to assist with troubleshooting and help get your shade connected properly. We apologize if our previous communication did not meet your expectations. Please reach out to our support team again with your order details, and we’ll make sure to follow up and assist you as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right. Best regards, Yoolax Team

Response from YoolaxAug 10, 2026

Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our customer service team, and we’re sorry to hear that your Roman shades have not provided the reliable experience you expected. We understand how frustrating it is to experience issues with new products and ongoing performance concerns over time. Product quality and customer satisfaction are very important to us. We take your feedback regarding the motors, connections, and shade operation seriously and will share these concerns with our product team for further review and improvement. We would appreciate the opportunity to continue working with you to better understand the issues and find the most suitable solution. Please feel free to reach out to our support team with your order details, and we’ll be happy to assist. Best regards, Yoolax Team

Response from YoolaxAug 3, 2026

We're sorry to hear that you’ve experienced issues with the remote control and understand how frustrating it can be when the operation is intermittent. We apologize for any inconvenience caused during the troubleshooting process. The request for a video is only to help our team quickly identify the issue and provide the most suitable solution, not to make the process more difficult. We appreciate your patience and would be happy to continue assisting you to resolve this issue. Please reach out to our support team with your order details, and we’ll work to make this right. Best regards, Yoolax Team

Response from YoolaxJul 22, 2026

Thank you for your feedback. We’re sorry for the frustration and understand your concern about the sizing. For our extra-wide outdoor roller shades, some final adjustments may be required after delivery and installation. Due to transportation and packaging requirements, the shade dimensions may need to be adjusted during setup to achieve the desired width and height settings. Please fully extend the shade fabric before checking the measurements. Once installed, the width and height settings can be adjusted to ensure the shade fits and operates properly. We’d be happy to assist you with the adjustment process and help make sure your shade is set up correctly. Best regards, Yoolax Team

Response from YoolaxJul 20, 2026

We’re sorry to hear that you were disappointed with your experience. After reviewing both orders carefully, we’d like to clarify the situation. The first order (#YX22313) was manufactured according to the measurements provided at the time of purchase. Since the dimensions entered on the order were used for production, the shade was made as requested. For the second order (#YX23325), after reviewing the measurements you provided, we confirmed there was a sizing issue and agreed to refund the cost of the remake as a resolution. We always strive to provide accurate custom-made products and fair solutions when issues occur. We appreciate your feedback and regret that this experience did not meet your expectations. Best regards, Yoolax Team

Response from YoolaxJul 17, 2026

We're sorry to hear that you're experiencing an issue with your item. We do have customer support available through the live chat on our website, and our team is ready to assist with troubleshooting and finding a solution. Please contact us with your order details, and we'll be happy to help. Thank you for giving us the opportunity to assist you. Best regards, Yoolax Team