YOKKAOReviews of yokkao.com

Retour perdu par Yokkao, pas de réponse, c'est du vol

Ordered during 2023 Black Friday. Shipment hasnt been sent up to this point. Excuses in the email support system and a promise 4 months ago that my order was being on its way now.

Very deceptive & dishonest. Ordered on Songkran24 sale & havent dispatched order apart from replying with excuses...$653 order consisted of -a heavy bag & few smaller items.The Boxing bag ordered was on "flash sale" heavily prediscounted prior use of sale code=so assumed excess avialable stock? (Note other bags were discounted only via use of a sales code but observed a discrepetency with shipping as any savings were just past back into shippin with then shippin attached in a snowball effect-such a joke)...emails from "Wan" promised shipment within a time frame due to over whelming sales- but now! advertising another new sale???....Followed up with a courtesy enquiry just more excuse with no ETA or DHL trackin code??..I own numerous ammounts of equipment including from *yokkao"(which I ordered via 2nd party) ,but ill stick with Twins & Fairtex since 90s ...& never experienced this B.S from any online shopping including some terrible companies with bad reputations....& I was literally considering buyin a boxing ring from Yokkao catalogue for my gym which costs over $10k (& no way would I trust with a order of even 1 dollar or even have any postive feeedback after this)...this explains why PayPal payments don't work as #yokkao is dishonest.

My experience with Yokkao.com online shop has beed very disappointing. There have been two serious issues with my order: 1.One pair of Muay Thai boxing gloves arrived with a manufacturing defect. After some back and forth, I got the money back but it was quite a process. The employee from the customer server took her time to answer and tried to avoid covering all costs for sending the gloves back – after all return location is in San Marino and a standard package costs around 30€. Also because the slow reply, it took several weeks to get the refund. 2. The second issue is even more severe. I have bought shorts which were too big – which can happen of course (even though I followed the recommendation from the shop). But when I returned the shorts after only 5 days (!!) and they even arrived back at Yokkao (in San Marino) WITHIN 14 days after I first received them (!!!), I got an email from Yokkao, telling me, that I will not get my money nut a gift card. EVEN THOUGH they explained IN THAT EMAIL, that I would get my money if I send back the items within 14 days.... which is the case! I answered and explained that I am within their return policy and that I want my money back instead of a gift card. BUT I NEVER GOT A REPLY TO THAT! Also the customer service response time is very erratic and slow in general – especially if they want to avoid to stick to their own rules, they try to stretch and play over time, so one gets lost in the communication. Overall I am very disasppointed by Yokkao, as they don't even stick to their own, clearly advertised return policy on the website. That is fraudulent behaviour! Buy at your own risk and HOPE! that everything is fine with your order. Otherwise the money is gone and you are stuck with a frustrating journey of writing emails with great deleays... Best of luck to everyone, making business with Yokkao.com

J’ai commandé ce 20/04 des articles en stock et payé immédiatement. Une semaine plus tard, j’ai envoyé un mail afin de savoir où se trouvait ma commande mais toujours aucune nouvelle à ce jour. Je trouve cela scandaleux de la part d’une marque aussi connue, de prendre autant de temps sans donner de réponse ou envoyer un colis..

It has been 3 weeks since I’ve ordered the items. I have messaged and emailed them multiple time and they refused to give me a reason on why they haven’t posted my items. Good luck buying from them and actually receiving anything from them at all. They also refused to cancel and refund my money back.

Yokkao is a dishonest company that engages in false advertisement. Under Yokkaos shipping policy listed on its website they advertise free standard shipping over $200 USD excluding period of sales. I confirmed this with a team member 6 days ago via email. Yesterday as I was checking out I noticed there wasn't a free shipping option as advertised so I contacted customer support. I had the displeasure of speaking to a team member named WAN. He asked me to provide screenshots of this free shipping policy implying that I was lying. I attached the screenshot, my conversation with the past team member, and also directed him their own website where the policy is listed. yokkao.***/pages/shipping After Wan reviewed the evidence he replied back to me stating "Thank you for providing additional information and for sharing your previous conversation with our customer service team. We appreciate your patience and understanding regarding our shipping policy. While it's true that free shipping was temporarily removed during the SONGKRAN24 sale, our team has decided not to reinstate it at this time. We apologize for any confusion or inconvenience this may have caused. Unfortunately, we are unable to accommodate your request for free shipping or a discount at this time" As you can see this is complete false advertisement and poor customer service. Do not shop with them if you have any self respect for yourself.

I placed an order almost 2 months ago. I've sent numerous mails to customer services for an update, but all im told is my "order is being processed". I have no idea when or if my goods will be delivered. I certainly would never use them again. Primo or Fairtex from now on!