YOKKAOReviews of yokkao.com

An absolute nightmare. The product was listed without specific measurements, so I ordered size L, which turned out to be far too small. After returning it, I was scammed — I never received anything back. I strongly advise against shopping with this company.

I really wanted to love Yokkao, but my recent experience with their customer service has been incredibly frustrating. I ordered shin guards and followed the size guide exactly, but the guards that arrived were way too big. The product page didn’t list actual measurements, so I had no way of knowing the fit would be off. I followed the height guide, but my shins are shorter than average for my height — making the guards far too large. When I tried to return them, I had to go through 11 emails just to get basic return instructions. I was asked to send multiple sets of photos — including duplicates of ones I’d already sent — as if my previous messages weren’t even read. It felt like I was being made to prove myself instead of being helped. In the end, they stuck firmly to their “no refunds on discounted items” rule and only offered store credit, despite the issue being tied to missing product information. Throughout the exchanges I had to repeatedly ask for return instructions, while continuing to be polite, cooperative, and even praising the quality of the gear. I wanted to give them my money, and they made it incredibly difficult to do so. Now I've spent $130 on shin guards and $35 for shipping them back. I don't have a single piece of Yokkao that I can comfortably wear, yet I've spent $165. After all this, I assume I'll receive store credit as promised, but at this point, I don't want to represent their brand. Since I'm getting store credit (given they keep their word), I asked for free shipping for my next order, which they promptly denied. Unfortunately, I am not made of money, and the $35 to return my guards + shipping costs of whatever I order with my store credit is incredibly irksome. I will warn everyone in my gym, everyone I encounter at fights/events, and any newbie who is looking for gear to spend their money elsewhere. It won't be hard- I'll just tell the truth. To be fair, the gear itself is well-made, and the hassle of dealing with their returns has convinced me not to order again. There are other Muay Thai brands (like Muay Thai Addict) that make exchanges simple and actually put the customer first. Yokkao has sick gear, but a sickening process for customers. Save your time, money, and self-respect by shopping elsewhere.

Avoid. Ordered 2 items, one arrived plus an empty package company adamant posted. Checked on reviews this seems to be a regular thing. Don't waste your money or time.

My experience with this store has been deeply unsatisfactory, and I believe it is necessary to warn other consumers. First of all, the company does not have a return policy that complies with European Union regulations, which constitutes a serious violation of consumer rights. Secondly, they take no responsibility if the item is not delivered to the customer, refusing to refund the corresponding amount even when the product has not been received. Likewise, the store ignores the legal right of contract withdrawal, as established by Spanish and European legislation, preventing the customer from cancelling the purchase and receiving the corresponding refund through the original payment method. To make matters worse, the customer service is ineffective and clearly focused on protecting the company’s interests, offering no real solutions and showing no empathy towards the affected customer. In short, I do not recommend this store under any circumstances. My advice is to avoid making any purchases here to avoid unnecessary risks with your money and your consumer rights.

Do not buy from this company! Bought a pair of gloves from Yokkoa, didn’t like them and requested a return and refund. Gloves never used and removed from packaging briefly to inspect. Received notification that return/refund was not eligible. Automated response.

Absolute rubbish. My partner told me this was a good brand and he had ordered some bits from there before. so I ordered some shorts. They were the wrong size so needed to exchange. I paid to send them back to which they said they had received it and would exchange. Later then said they couldn’t exchange due to some rubbish and when I asked why said they then said they hadn’t recieved😂😂 after saying they received them! I showed the evidence which was a literal picture of it being delivered from evri and they denied it. It had literal stacks of boxing gloves parcels. Never heard from them so they have my money and the shorts 🤣 absolute disgrace and poor customer service will never use or recommend this brand to anyone I train with ever.

Dishonest company. "Sometimes, with intricate designs, these small imperfections can appear, but they're intentional elements of the artwork. It's not a pen mark, but rather a print detail that's consistent across the batch." If you buy a t shirt from Yokkao don't expect it to look like the website image. What look like pen marks on bold white writing are "actually a part of the print design". Thank you to Yuliia (Yokkao Customer Service Manager) for clarifying. In reply to Yokkao: You only have 1 star reviews this year. Your quality standards are low. If you have an issue printing some t shirt designs, that is your issue to manage, and you should not pass this issue on to your customers. No one wants to return your defective items at their own expense. Your refund policy is simply terrible.

Se potessi darei 0. Ho fatto l’ordine i primi di gennaio del 2025 e siamo ad APRILE. Dopo numerosi solleciti via mail inconcludenti l’ordine non è ancora arrivato e a questo punto non credo arriverà. Una frode allucinante, da denuncia, state alla larga!! Se avessi letto le recensioni prima non avrei mai ordinato.