YOKKAOReviews of yokkao.com

Bought 2 items 28. nov, and it isn’t even been packed in yet (19. December now). I sent an email and have been waiting for over a week without any answer…. I don’t think it’s a scam, but it’s definitely something wrong with their shipments and customer service…

Dreadful customer service. My item has been sat more than 14 days according to the tracking number and has not been delivered. Yokkao has assumed no responsibility, and suggested it's my issue to solve. They suggested I should have taken out shipping insurance, which does not shift delivery responsibility to the customer. Overall a disastrous level of customer service. It's not hard to see why they have such bad customer ratings. Do not waste your time.

Disappointed with Customer Service and Defective Product I purchased a pair of shin guards from this company, and unfortunately, they arrived defective — the stitching was clearly off. I only tried them once at home, and as soon as I noticed the defect, I immediately contacted customer service to request a resolution. Initially, I was offered a refund in an earlier email, but now, they are refusing to honor that and are only offering a replacement, despite the fact that the product is clearly faulty. I’ve made it clear that I haven’t used the product beyond that initial check, and under EU consumer law, I am entitled to a full refund for defective goods, regardless of minimal usage. I have referenced these laws, but the company still refuses to process a refund. I am extremely disappointed with both the defective product and the lack of proper customer service. I will not accept a replacement and will be pursuing legal action if this issue isn’t resolved promptly. Avoid this company if you value your rights as a consumer.

Colis jamais reçu. Commande le 20 octobre avec 4-5 jours de livraison annoncé et j’ai toujours rien. Mon colis fait des aller retour entre la France et les pays de l’Est. Personne ne répond par mail et je ne sais pas quoi faire pour récupérer ma commande ou me faire rembourser. C’est honteux

Ho fatto un ordine e immediatamente mi sono accorta di aver sbagliato taglia. Ho scritto due mail un minuto dopo l’ordine chiedendo di poter cambiare la taglia. Mi hanno risposto 3 giorni dopo dicendo che ormai avevano processato l’ordine. Non ci sarebbero problemi se non avessi speso 240 euro con 9 euro di spedizione ma per cambiare qualcosa devi pagare altre due spedizioni. Io lo trovo vergognoso far pagare la spedizione a qualcuno che spende più di 200 euro. Per non parlare del loro servizio clienti imbarazzante. Mai più. Comprerò da SkS

I bought a pair of gloves that I never received. I reached out to yokkao, and in the beginning they were very receptive, and told me they were figuring it out with the delivery services. Then they stopped getting back to me, and now somehow their email is invalid when I try to reach out to them. I have tried contacting yokkao throughout their website and no one is getting back to me. Horrible customer service, I have spent over $100 on those gloves that I got no feedback of any kind on. Horrible company that doesn’t care about it’s customers.

This all started back in February with my first order from them. I ordered a simple kicking pad and some focus mitts for my kids. I waited for several weeks then they contacted me and told me the color combination I ordered has been discontinued. So I changed it out for the tiffany color which was a pre-order item so I figured i would get a vest and some freestyle kicking pads to match. 4 months go by before I finally get my first order (pads & mitts) The second half of the order has still not showed up. I've been in contact with them for weeks now they marked my order as fulfilled and shipped on the 9th of September six months after purchase. It's now the 24th of September customer service reached out to me, and said its still in production and will ship out mid October. We'll see how it goes but at this point its going to be 7 months before I get my order according to yokkao. If you're reading this PLEASE use a different company like combat corner. I wish I had read trustpilot before I purchased from them. I will never buy nothing from them ever again.

Be aware that this company and its Customer Service are terrible. I only needed an exchange in size, but they refused because I had passed their 14-day return policy by 3 days. I WILL NEVER buy from them again.