Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
YOKKAO (yokkao.com) has 310 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
yokkao.com
Website
yokkao.com
Category
Clothing & Underwear
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Delivery on website states 3-5 days but took almost 3 weeks and I missed my sons birthday. They're unwilling to refund. I will NEVER buy from Yokkao again and, sadly, only learnt of other poor similar experiences by talking recently to other past customers who also had the same negative opinions. Yokkao customer service is terrible and they could not care less about their customers.
Response from YOKKAOMar 16, 2022
Dear Herts1,
We regret that our service did not live up to your expectations and would like to apologize for the slow delivery of your purchase. This has arisen due to the global covid-19 situation which has impacted delivery services and shipping companies around the world. Regrettably, these things were beyond our control.
We hope that this helps to clear things up. If you’d like to discuss this further, please feel free to get in touch with us at [email protected].
Best regards,
YOKKAO Team
CJ
Carl-Johan K.
Yokkao delivery time
Yokkao lies on there website about the time of delivery. It says 3-5 days and that time may very. But this is not a time difference. I order shorts as a gift to my brothers birthday. But as you you probably understand I dident get it in time. It’s now been 3 weeks and the last email that I received that they will get the product next Monday and after that they will ship it to me. So if you live in Europe choose another brand because they have to poor delivery’s. my friend ordered before me and he had the same problem. His package even got lost! I tried to message them in order to se if they could compensate me in anyway shape ore form but they just sent me an email saying I could refund the product. Think two, three times before ordering from Yokkao if you live in Europe.
Response from YOKKAOFeb 15, 2022
Dear Carl-Johan,
Thank you for taking time to share your experience shopping with us. Please allow us to address the points you have made:
We regret that our service did not live up to your expectations and would like to apologize for the slow delivery of your purchase. This has arisen due to the global covid-19 situation which has impacted delivery services and shipping companies around the world. Regrettably, these things were beyond our control.
With regards to your friend’s purchase, the package was unfortunately lost by the courier during shipment which is beyond our control. We wish to inform you that a refund has already been made directly to your friend.
We hope that this helps to clear things up. If you’d like to discuss this further, please feel free to get in touch with us at [email protected].
Best regards,
YOKKAO Team
AN
Anita
DISAPPOINTING COMPANY! NEVER AGAIN!
I am so disappointed!
I once ordered gloves. I ordered for more than 150€.
The packaging was low budget!
When I opened the package I got naked gloves in a poor plastic back. I didn't have the feeling to receive high quality stuff.
Then I ordered 2 pairs of SHINGUARDS in september.
1 pair came, but unfortunately again in a simple box, nothing special, boring and cheap. Like noone cares about the package...
The other pair DIDN'T ARRIVE AT ALL!
Estimated shipping:
end of SEPTEMBER,
then beginning of OCTOBER,
then end of OCTOBER,
then beginning of NOVEMBER,
then end of NOVEMBER,
now beginning of DECEMBER..
So the estimated shipping has been changed 5 TIMES!
Yokkao doesn't inform me at all. I have to look it up every few days on my own!
This company doesn't really care about their customers. They are only interested in the customers money.
WHAT A BAD CUSTOMER SERVICE!
Sad to see so many other customers making similar disappointing experience with this CUSTOMER ABUSING COMPANY!
NEVER AGAIN!
Response from YOKKAOFeb 15, 2022
Dear Anita,
Thank you for taking time to share your experience shopping with us. Please allow us to clarify:
1) Thank you for your suggestion with regards to packaging. We will take this to the team to discuss on how we can incorporate it in the future to improve the whole customer experience.
2) We would like to apologize for the slow delivery of your purchase. This has arisen due to the global covid-19 situation which has impacted delivery services and shipping companies around the world. Regrettably, these things were beyond our control.
We hope that this helps to clear things up. If you’d like to discuss this further, please feel free to get in touch with us at [email protected].
Best regards,
YOKKAO Team
EA
Eduardo Adrian Gallifa O.
Yokkao doesn't sell equipment to humans.
To be one of the top muay thai equipment sellers the customer service it's very unfortunate. I don't know what the target audience is of this company, but they're probably not humans, because humans make mistakes.
I recently bought a shin guards, but I bought them L instead of M,and the refund&exchange policy is basically made in a certain and specific way to not refunding or exchanging at all.
I'm Mexican, and had to pay a extra tax fee of 50 dollar, to be able to withdraw my items from the postal office, however if I return them, and the courier ask them to pay the Tax to be able to withdraw the item that would be discounted from my refund... haha.
Which is "very unfortunate" (I'm trying my best not to insult ty).
So yeah, from my point of view appalling customer service for a company of this tier. I'm not buying anymore Yokkao.
Oh yeah I didn't mention it, even though I bought my items from Yokkao USA Warehouse, this man "Wan" from the customer service wanted me to send it back all over to Thailand. I will quote his email:
"Hi Eduardo,
I understand that but since THAILAND is our headquarters, we prefer to send it back to Thailand to refund the product.
Best regards,
Wan
YOKKAO Sales Department"
I complaint, and they agreed, for me to be able to send it back all over to USA, however with the same exchange&refund policy, which I respect, but long story short this company exchange&refund policy is made to not be able to exchange&refund at all, if you made a mistake you're done, because if you exchange it, or refund it. It's going to be worst for us the customer.
Very bad experience I had buying Yokkao.
I wouldn't recommend it at all. Dreadful return&exchange policy.
Kind regards
Eduardo
Edit: I've been going through the other customer reviews, and they're all about the same topic, the Exchange&refund policy. The delivering thing, the extra tax&fee. Unfortunate.
Response from YOKKAONov 9, 2021
Dear Eduardo
We would like to apologize for your negative experience shopping at www.yokkao.com. Do allow us to first clarify that import duties are imposed by local authorities.
It is stated in our shipping policy (https://www.yokkao.com/pages/shipping), that customers are responsible for any additional import duties or taxes imposed by your local custom authorities for dutiable international shipments. This is typically paid by the courier (DHL Express in this case) on the receiver’s behalf. The courier then invoices the receiver of the shipment for the payment.
In the event of exchange or request for refund, customers are responsible for all return shipping costs which is a common industry-wide practice. We do make exceptions and refund shipping fees in cases where customers receive a defective item or an item that is different from the actual order (i.e. different model or size).
We hope that this helps to clear things up. We are always striving to provide the best shopping experience and we appreciate your time in sharing your feedback to help us improve in serving our growing global customer base.
Best regards,
YOKKAO Team
HE
Henry
Bought 2 shirts
Bought 2 shirts. Got wrong sizes. Paid extra to return them for correct sizes. One they had in stock, one they didn’t. While trying to convince me to get a different shirt, apparently the first one sold out without them telling me. Once I settled the final order, I was told both my shirts sold out and would not be restocked…. with no resolution, no elaboration, nothing. They tried to get me to choose 2 random items I didn’t want, and ended up only agreeing to give me a refund on just the 2 shirts. I’m walking away with nothing after the entire process, and paid several charges for it. Horrible practice, horrible customer service. Would NEVER recommend to anyone. Not to mention I was never told of any possibility of selling out, or that it would not be restocked. The entire time I was treated like I had made all the mistakes and that I was to blame. Emails were in-genuine and I felt like a random person off the street was talking to me.
Response from YOKKAONov 4, 2021
Dear Henry,
We apologize for your negative experience shopping at yokkao.com. We are always striving to do better but do allow us to address the points you have made:
1) We had shipped the sizes as per your order. As we cater to customers from all over the world with varying body types, we have provided an accurate and detailed size chart for reference so that our customers can pick the right size for their purchase. Majority of our customers who use the size chart correctly are satisfied with their orders.
2) Due to the popularity of our products, they can be sold out very quickly which was why we offered alternative shirt models for you to choose from. In this instance, we understand that you prefer a refund and we have processed it promptly upon your request.
3) With regards to shipping costs, it is indicated on our return policy and exchange policy (yokkao.com/pages/customer-service) that shipping and handling costs are to be covered by the customer and original shipping cost is also non-refundable.
We hope that this helps to clear things up. We are always striving to provide the best shopping experience and we appreciate your time in sharing your feedback to help us improve.
Best regards,
YOKKAO Team
RS
Reece Southern W.
Late Delivery, Wrong Size & Fraudulent company
Delivery arrived 5 days late. I contacted the company prior to this to find out why and if they could speed the process up. Its been a month and they still haven’t responded via email.
A large was sent instead of medium and they claimed with UPS at customs the value of the items was below £130 to avoid tax and other fees when in fact it was over £200.
EDIT: Lady named “Jenny Torres” has contacted me threatening to go to local authorities for, damage to there brand.
Deliver on time, send the correct product & give customer service if you don’t want brand damage.
Accused me of “Oral Defamation”.
Yours is an accusation, mine is a fact, don’t tax evade - the local authorities would love to see that.
Response from YOKKAOAug 27, 2021
We would like to address the remarks made in this review.
With regards to the late delivery and our supposed late response, we wish to clarify that the purchase was made on 9th August and the shipment arrived on 15th August. It has been barely 2 weeks since shipment was successfully delivered. We have also made multiple attempts to contact the reviewer on several occasions but did not receive any replies until this review was posted.
Regarding the point made on tax, there was a glitch in the system which resulted in miscalculation of the value of items and has since been rectified. UK customers are responsible for custom duties and carrier brokerage fees on orders over £135. YOKKAO is not liable or responsible for any custom taxes to the UK authorities hence there is no attempt at tax evasion as falsely accused by the reviewer.
We hope that this helps to clear things up. Size exchanges can always be easily arranged by getting in touch with us at [email protected].
Best regards,
YOKKAO Team
TK
TK
They charged $20 extra for…
They charged $20 extra for shipping/handling on a 29 dollar item. That was okay... Then when they shipped with a supplier called DHL Express, DHL held my package (when it had already arrived in my country) and wanted 30 more dollars for other shipping/handling I guess. I refused to pay nearly 50 dollars for shipping and tried to speak to them about this. Anyway, long story short, they felt no remorse for their obvious attempt to extort me. And they are probably going to destroy my package now and I'm out $59. Glad I didn't give in a pay the final $30 though.
Don't order from here. It isn't worth it
Response from YOKKAOAug 16, 2021
Dear TK,
Thank you for taking time to leave us feedback about your experience shopping at www.yokkao.com. Do allow us to clarify with regards to your purchase:
As stated in our shipping policy (https://www.yokkao.com/pages/shipping), customers are responsible for any additional import duties or taxes imposed by your local custom authorities for dutiable international shipments. This is typically paid by the courier (DHL Express in this case) on the receiver’s behalf. The courier then invoices the receiver of the shipment for the payment.
For our US customers, products in stock at our warehouses are typically shipped within 1-3 days directly from our US warehouse with no import duties/tax. For EU customers, we ship directly from our Republic of San Marino warehouse to destinations within Europe with no import duties.
For other destinations including Asia, Africa, Australia, South America, and Canada, we ship direct from our facility in Thailand. In this circumstance, customers are responsible for any additional import duties or taxes imposed by the respective local custom authorities.
As you reside in Canada, we sent you an email to inform you about the import duty prior to shipping your package. We received your confirmation that you would like the package shipped with knowledge of the import duties before proceeding with the shipment.
To reiterate, this additional duty is not charged by us but by your local custom authorities. We hope that this helps to clear things up. We are always striving to provide complete transparency as well as the best shopping experience and we appreciate your time in sharing your feedback.
Best regards,
YOKKAO Team
CV
Carlo V.
Disapointing
I'm experiencing a similar situation as Johan. I ordered a pair of gloves on June 8th and they still haven't shipped! I had lots of back and forth with Wan saying it's going to ship eventually and apologizing with no real progress regarding the issue. Last night, I received an email saying they are going ship today, which is already the next day in thailand, and of course nothing. What upsets me is that this is far from what is advertised on their website as shipping policy. This is not a carrier issue since the order isn't even completed on Yokkao's end. Really disapointing from such a known company. It just shows a lack of professionalism and respect for customers. I'd love to review the product but have yet to receive it!
Response from YOKKAOJul 9, 2021
Dear Carlos,
Thank you for taking time to leave a feedback about your purchase with us at yokkao.com.
We take all orders seriously and are sorry for the delay. Our products in stock at our warehouses are typically shipped within 1-3 days. The delay has arisen due to the challenging covid-19 situation within Thailand which has impacted production and courier services. Regrettably, these things are truly beyond our control.
Your order has been shipped out following our last email correspondence but there was a delay in updating on the courier website due to the difference in time zones. We promise it will be worth the wait and we look forward to your review after you have a chance to try out our products.
Best regards,
YOKKAO Team
