Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
YOKKAO (yokkao.com) has 310 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
yokkao.com
Website
yokkao.com
Category
Clothing & Underwear
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I made this order on the 24th of March last month, I ordered six items totalling $962.20 including $158.00 shipping. The two items they have shipped already were the items without the discount and the items I wasn’t worried about at all. However there are still 4 items which haven’t been shipped, I’ve sent multiple emails asking when these will be shipped with no response. Having a terrible experience and definitely won’t be ordering from here again. Stay clear unless you’re willing to wait over a month for your items and pay a ridiculous amount for shipping. Will update the review on arrival of the other items.
RT
richard T.
ridiculous experience
Made a purchase of three big items (shinnies, gloves and all) over 5 weeks ago. Still hasn’t arrived! Instead Yokkao emailed me the other day saying I have 2 days to pay a HUGE customs bill otherwise the package will get demolished without refund (despite having bought it from a .uk shop to a uk address). Can’t describe how ridiculous it has been to try and talk to The company about this order.
Response from YOKKAOMar 8, 2023
Dear Richard,
Thank you for taking the time to share your experience in shopping with us. Please allow us to have a chance at addressing the different points that you have made.
First of all, we would like to mention that making pre-orders of our products does take some time. It also does not help that delivery has been suffering from delays on a global scale and not just in Europe. And lastly, we must inform you that we are not responsible for customs there in the United Kingdom as we ship our products from Europe.
It is our hope that this will help clear things up. If you would like to discuss things further, you can reach us at [email protected].
Best Regards,
YOKKAO Team
RO
Robin
BAD company to associate with... stay away
The merchant sent defected items and refused to accept it or issue refund even after receiving the items back! I paid $17.38 shipping them back because they refused to accept that there's possibility that they have sent defected items AND to pay for the return shipping. Now I am out the original payment AND shipping. They also refused to work with my credit card dispute center. Bad bad bad business all around!! Stay away!!!
TR
Thomas R.
Terrible delivery service.
There is no denying the quality of Yokkao products how ever the delivery and shipping is an absolute joke.I spent over £300 on gear and was eligible apparently for “free shipping” in 3-5 days.This was a month ago and I still haven’t received all of my order.They keep items on the website that are sold out and will not be coming back into stock 🤷🏼♂️🤦♂️.
On top of this for the first part of my order that arrived 3 weeks late,I had to pay an extra £45 in import duties and will probably have to do the same with the rest of my order next week (order was made all at same time.So even when they have told me if I spend more than £200 shipping is free,I have them had to pay another £90 on top.
The customer service is terrible,I am actually in Thailand at the moment and Yokkao Europe could not be and further away from Yokkao Asia with their quality of service even If they tried.
I would never use Yokkao Europe again and recommend using Fairtex or Twins to anyone looking for an all round better,cheaper and more reliable experience when buying fight gear.
Response from YOKKAONov 15, 2022
Dear Thomas,
Thank you for taking the time for sharing your experience in shopping with us. Please allow us to address the various points that you have made.
Before that, however, we would like to express our appreciation for the fact that you acknowledged the quality of our products. Our main goal has always been to ensure that we produce only the best combat gear in the market.
Now to address your first concern, which is about the shipping of your order. Sadly, any issues with shipping are beyond our control. This delay is a case of global shipping issues that have been plaguing companies from all over the world. We would very much like to expedite the delivery of your order. However, our hands are tied and we only hope that the shipping company would make it happen soon.
Next is the issue of the extra import duties that you need to pay. This is also an issue with the shipping companies and it does not depend on us. If it was up to us, we would love for you to get your order as soon as possible.
We would also like to apologize if our customer service did not meet your expectations. Outstanding customer service is something we always strive for and we promise to resolve any issues to improve our overall service even more.
It is our hope that this will help clear things up and if you want to discuss things further, please reach us at [email protected].
Best Regards,
YOKKAO Team
MA
Marcus
Items never arrive - Unprofessional
Ordered something 2 weeks ago and despite being in asia had to pay excessive shipping costs. On top of that, i never received ANY updates or information on the status of the order. Ive reached out to YOKKAO more than once but to no avail. Their customer service is awful, they dont respond, their shipping is terrible and completely unprofessional, i cant even get my money back.
Response from YOKKAOOct 19, 2022
Dear Marcus,
We thank you for taking the time in sharing your experience in shopping with us. Please allow us to address the different points that you have made.
The first one is about the shipping of your order. Issues with shipping are regrettably, beyond our control. Both the delay and the price increase are global shipping problems that do not depend on us. As much as we would like to expedite the delivery of your order, we can only count on the shipping companies to make it faster.
The second one is about our customer service and what you said was our lack of replies and updates about your order. While we found the issues with your order to be unfortunate, we would also like to note the fact that you did not provide your full name and order number in your review.
So we would like to request you to please allow our team to have the proper time to reply to your email. It would be much better for us to have clear and proper communication before you post a review. We would like to add that we do reply to everyone and we always deliver the purchases of our customers.
We sincerely hope that this helped clear the situation and if you would like to discuss things further, please get in touch with us at [email protected].
Best Regards,
YOKKAO Team
SW
stephen W.
Worst company ever!
I don't usually bother with reviewing, even when it's not great but yokkao have just stressed me out so much I have to.
They've sent me the wrong product, then they sent me faulty product, then they lied as to why DPD didnt pick the stuff up(my return items).
I can honestly say they are the worst company I've ever dealt with.
CS
Christopher S.
Fck this company!!!!
Fck this company!!!!! Ordered 2 months ago one short and didn't arrive!!!!! 🤬😡😡🤬🤬🤬🤬😡😡😡😡
SA
Samantha
Not Worth It
I have purchased multiple gloves and didn't have any issue however they recently sent me the wrong size and now are refusing to return them unless I pay over $15 in return shipping fees. The gloves are beautiful but the customer service is horrible. I have been trying to get this sorted out but the only person to contact me is using a different name and even started harassing me on the weekends with phone calls arguing about company policy.
Response from YOKKAOMar 18, 2022
We are sorry for the negative experience but we have conducted a thorough investigation into the matter and wish to address the points that have been made in this review:
1) We received a request for exchange from reviewer who insisted that we sent her the wrong size of gloves (12oz gloves instead of 14oz).
2) Based on our records from the system, reviewer had -in fact- made an order for a 12oz gloves and not 14oz gloves as she had suggested.
3) We explained to her, apologized for the inconvenience and offered an exchange. Based on our exchange policy (yokkao.com/pages/customer-service), shipping and handling costs for exchanges are to be covered by the customer and original shipping cost is also non-refundable.
We are always striving to provide the best shopping experience and we hope that this helps to clear things up.
Best regards,
YOKKAO Team
