YOKKAOReviews of yokkao.com

I would have given no stars if that was possible. Honestly, horrendous customer services. Just don't order from them. I ordered a pair of shin pads for Christmas for my son in early October with a shipping date of 6th of November. I was told last week my order was being expedited because of a delay and now they've told me they cannot ship the item until January.

J ai commandé des gants depuis trois semaines. Ils étaient disponibles au moment de l achat sur le site. Depuis pas de nouvelle. Je n ai rien reçu et n ai aucune réponse à mes messages via le site.je crains une arnaque....

Never buying again from Yokkao again. Placed an order in September that I haven't received 👎. Do yourselves a favor and order from other vendors that are more reliable instead. Later Edit: Haven't received a full refund either and they have a hard time replying to e-mails.

As soon as you order, the nightmare begins: No news from the order, until you ask the "customer service" who tells you that your product has to travel from Thailand first (the product was displayed as "in stock" on the website...) After multiple emails, product received after 45 days. Too bad because the product are good, but I will never buy from them again.

My whole experience has been completely ridiculous so I will just keep it short in notes, or this will be a whole book. I bought Muay Thai shorts that was too big for me, after being reccomended that size by their live chat. - Terrible delivery time, took 1 month and a half, received after writing to them on mail about an update on my order. - Bad email response time - Does NOT want you to refund, whole process was hell. - Exchanged a total of 26 emails JUST TO REFUND. - Paid the shipping fees for me, which was a plus, but then deducted that amount from the price of the shorts. So what was the point? I pointed this out to them and they apologized, asked for my PayPal, and sent me half the amount. I couldn't be bothered with them anymore after 26 emails and decided I will just leave it be and write this review of my experience instead.

One of the worst customer experiences i’ve ever had. They shipped me the incorrect item then dragged out every bit of the return process beyond belief. I’m not expecting Amazon-type of shipping speed but i do expect customer service to be available. They have a chatbot that doesn’t respond (how’s that a thing..?), customer service reps provide phone numbers that do not work and emails are responded to slowly and without helpful details. They received my returned item 10 days ago and i still do not have my (correct) gloves. Not only that, i was told that my replacement gloves were shipped 3 days ago (it took them 7 days to scan the return and package the correct gloves???) yet the tracking number i was given still is not showing up in the system so it hasn’t ACTUALLY been sent yet. It’s been over 3 weeks since i placed the original order. Based on my experience and many reviews you can find on this site it seems they have little/no interest in their customers once the money is theirs. I shudder to think how long the process would take if i actually ask for a refund should the wrong gloves show up at my house again.

I pre-ordered some shin guards on 10/08/23 which were supposed to be dispatched 24/08/23. The only info provided by the tracking link is that the order has been placed (dispatched). I contacted Yokkao 5 separate times over the course of 2 weeks to ask where my items are & have received ABSOLUTELY NO COMMUNICATION back about this. To make matters worse there isn't even a umber you can ring them on. I've paid a lot of money for this product & the level of service & communication has been beyond abysmal. I am incredibly disappointed & starting to become incredibly infuriated by this situation. GET IT SORTED!

This is now the second time I've ordered something from yokkao and customer service doesn't follow through. The first time I ordered shin guards and needed to return them, I paid the return shipping fee ($55). "Lucy" from customer support emailed me once and never again. I spent weeks trying to get a hold of her through email and phone, but gave up. The second time was just recently. I ordered a bunch of workout apparel, only to receive maybe half of my order. I was missing two pairs of socks, two shirts, and some other things. I had only received one of each. It was a $334 order, to which I got maybe $150 worth of stuff. Contacted support again, heard back from "Lucy" one more time...and was then ghosted again. Emailed multiple times, the number to call doesn't work, constant busy signal. Customer service is a scam. Just buy third party, at least you'll be working with real and competent people. Personally this company doesn't deserve your money, and I've spent thousands with yokkao. Such a poorly run operation.