YOKKAOYokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
YOKKAO (yokkao.com) has 310 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Showing 124 reviews with 1 star · Clear filters
Kian B.
They’re a pack of pr*cks! Do not order from them unless you’re prepared to wait 4 months or more for your gear. Absolutely disgraceful customer service, they do not care one bit about their customers. Buy from other vendors who care about their customers!
David A.
Purchased larger order that was supposed to be shipped to Thailand while I was visiting. 2 weeks After purchase still nothing so I send them an email. They said 2 shorts weren’t in stock so they didn’t send the order also didn’t inform me….. I decided to purchase additional pair of shorts and had to shipped to Bali as it was my next stop ( I had to pay 100 usd tax because they didn’t ship on time to Thailand). Package arrived eventually but with no shorts.I had to file dispute just for single shorts but it left me only with 1 pair of shorts out of 4 I ordered. I honestly don’t know who runs this company but it’s scary.
aggromoney
Leider muss ich meine neueste Bestellung bei Yokkao als äußerst enttäuschend bewerten. Weder die Größe der Handschuhe noch die Qualität entsprechen dem erwarteten Preis-Leistungsverhältnis. Der Support reagierte zudem nur zögerlich und empfahl mir, die Ware auf eigene Kosten zurückzusenden. Diese Vorgehensweise habe ich von einer Marke dieser Größe nicht erwartet. Ich kann Yokkao daher nicht empfehlen und werde in Zukunft dort keine Bestellungen mehr tätigen.
etr F.
Ordine dell'ottobre ancora non arrivato. Aggiornamento. Arrivato oggi, 08/01/2024, con l'imballaggio in condizioni penosi, peccato non riesco a caricare foto. Il packaging è una semplice involucro-busta di plastica. Sconsiglio amaramente a tutti di acquistare, mi piaceva veramente questo brand, ma non ne sta all'altezza.
Ivan P.
Last November 24th I placed my order and I still don't know when it will arrive at my house. I understand that they may be overwhelmed by orders as Christmas approaches, but they also don't give an answer as to when they are going to ship the product. Very bad online shopping experience. Finally I requested a refund of my money, which after a couple of evasion I got. I really thought this was a good brand but I was wrong. Throughout my life I have made a few international purchases and this has never happened to me.
justchilling L.
Same issue as many other in here. Order were supposed to be send out at certain date, never received any tracking and ive been waiting now for 3 weeks. Customer service is horrible, they will likely never reply to your email.
Response from YOKKAODec 22, 2023
Dear Tomas, I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page. Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize. Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary. Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction. Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. Sincerely, Nat YOKKAO Customer Service
Gerrit
EDIT: Still no response nor update at all even though Trustpilot contacted me because Yokkao asked for order number and mail addres to not get my review deleted. They seem to have time commenting on the questionable 5 star reviews though... As the two reviewers previous to mine, I got the information on the website that my order will be shipped on 4th of december. I ordered mid November. As no shipping notification came along, I reached out 3 times to then get the response that there are delays and my order which was determined to be a christmas present actually won´t arrive before christmas but in january, "It will be worth the wait", they said. I responded to discuss solutions but didn´t hear back from them. I would suggest less marketing and more customer service as a long term strategie. Won´t buy again.
Giulia
I placed an order from uk and the shipping with ups is 20 pound. It says 3/4 days for shipping, 3/4 days to arrive.After 8 days item wasn't dispatched.I requested the cancellation of the order,customer service acknowledge the request and only replies that there are shipping issues and it takes a bit longer.I asked to cancel the order again. After 13 days they dispatched the item. I ordered a pair of ankle support that I own already in another colour. There is a huge dimension difference.I forwarded pictures ,the item is very big compare to the one I have.They ignored my emails for days and then they informed me that I can return it.I asked for pre paid label because the item is faulty.They declined the request. Don t buy ,there are plenty of decent brands ,don' t waste money for buy yokkao.Read other reviews ,it is not a single case