YitahomeReviews of yitahome.com

The stated measurements due not match the pictures for the fire pit insert I was trying to order. The inside measurements and outside measurement are nearly identical (1/10") in the pictured measurements description. Looking at the picture itself, it is clear the outside measurement should be 2-3" wider than the inside measurements. And from a design standpoint, it would have to be also or the insert will easily fall into the fire pit without the overhang. Called the US support line and the person barely spoke English. After several attempts to provide an ASIN Amazon product number I had to give up and look for a company that can clearly communicate and have factual pictures and measurements. Response from this review was to send the order number for assistance. Which, again, shows they can not communicate well. As I said I provided the ASIN number since I am looking for a replacement fire pit insert. I HAVE NOT placed an order. While reviewing their product it was clear the measurements DO NOT support the picture of the product (see previous comment for details). That is why the customer service rep asked for the ASIN (Amazon) number. They still cannot read and understand. Never buy a product that you cannot get proper information about before the sale.

I purchased a 260 gallon deck box from Wayfair. Two months after I received it which is now past the time I can return it, the top of the box curled up, the screws pulled out of the metal framing and it is now open to the elements. After contacting Yitahome, they wont send me a replacement top unless Wayfair says its OK, but Wayfair is telling me that since its outside of the return window its now a warranty issue, in which YitaHome is dragging their feet and giving me the run around. Over 10 emails and phone calls this company customer service stinks.

The instructions for the deck box were useless. The illustration of the hinges did not look anything like what the picture shows and the box itself is of poor quality

Low quality and not worth the money. Their customer service is as bad as their product. Never buying from them again. If you decide to, I recommend just burning your money and hitting your head against the wall. You'll get more out of it that way. Good luck...STAY AWAY

The piece I ordered was damaged upon arrival. Still awaiting a refund. Not worth the money paid.

Bought a bookshelf and it came with no instructions. Their website support section doesn’t work so the bookshelf is still in bits.