YitahomeReviews of yitahome.com

Excellent customer service and very fast shipping made this a great experience! They even honored an unused coupon for my Gazebo. The Gazebo is great! Shipped and packed very well with no missing pieces. The instructions could be more clear though. Time was lost redoing things as we figured out we did them wrong. Clear instructions would have prevented this. It seems dumb but I installed the curtains backwards because it is not clear on how to install them.

We purchased this product in November of 2023 having a need for a recliner. The recliner shipped in a day and was very easy to assemble and was very comfortable. I noticed the right side of back was a little off (not much) and thought nothing of it because as I stated the chair was very comfortable. However, as the months progressed the sagging continued and in March the back of the chair on the right side broke; to which I tried to repair by securing the wood. I reached out to the manufacturer (Yitahome) and explained the situation. Their customer care team responded within the day; apologized for the inconvenience and is sending a new back of the chair. In my opinion, stuff happens always, manufacturing is not perfect. But what happens when there is an issue says a lot about a company. Their willingness to make this right 4 months after the sale means the world to me. I have ordered other furniture online through larger sights and have not received customer service like this and some quality is just not good, and those manufacturers do not stand by their product. This company YITAHOME ships good quality, fair price, and stands by their product. If you are thinking about buying from them, do it. Great experience.

I recently purchased a gazebo from this company. We had a strong gust of wind and several parts were damaged. I contacted Vitahome to get the parts replaced and they promptly sent me an entire new one! I am extremely satisfied with how they responded and how I was treated. Would definitely recommend and use them for future purchases.

My order had a piece that was missing a significant part. I called the customer service number - they answered immediately, followed up with an email, and the replacement arrived within 2 days. Would HIGHLY recommend for customer service. The bonus is that the product (outdoor storage box) itself is sturdy and of high-quality.

YT1000324150 Ordered a deck box for storing our pool toys. Delivery was fast ans sooner than expected. Package was missing lid hinges. Customer service did not have just hinges so they sent a whole new deck box. That also came faster than expected and included all of the parts! Will include Yitahome in future product searches. Quality of the end product very stout and sturdy. Will recommend this deck box to friends and neighbors. Only negative is that the product deacription states "white", which is what we wanted. What we received is light gray. As there is no light gray product listed we assume that when you order white you will get light gray. It worked for us so we kept it.

My experience with this company was excellent. Their customer service was higher than most companies. I purchased a Vanity with a LED mirror for my granddaughter. Within a few weeks, the LED lighting stopped working. When I contacted the company their rep, Rex, was very helpful. He offered several solutions, shipped a new transformer and when that did not fix the problem he is shipping us a new LED lighted mirror for the vanity. He was very kind and thoughtful. His prompt responses were wonderful. I would recommend this company and purchase from them again.

I purchased a desk from this Co. thru Amazon. Package arrived in perfect condition, items were very well packed, not scratches, nothing damaged. The assembly instructions were extremely well written and very easy to understand. Put it together myself without any problem, all parts fit perfectly, nothing was missing and well indexed, i.e. the hardware items were all in separate little packages and well identified. The desk itself is very solid and well made, I am fully satisfied with this purchase.

I had trouble but I easily contacted Yita Home and was quickly greeted by Customer service. They addressed my issues kindly and as a result they assured a satisfied customer