YitahomeReviews of yitahome.com

Response from YitahomeNov 19, 2024

Dear Rick Payton, Thank you for contacting us. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.  Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us. Sincerely, YITAHOME

Response from YitahomeNov 11, 2024

Dear Veronique, Thank you for contacting us. We regret the product you received turned out to be missing parts. Each of our products goes through several quality check procedures before the final delivery to the customer. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.  In order to protect your personal information, please contact us via email, live chat, or phone call. We will work on answering you as soon as possible and we are happy to help you at any time: https://www.yitahome.com/help Sincerely, YITAHOME

Response from YitahomeNov 11, 2024

Dear Kristin Marques, Thank you for contacting us. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.  Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us. Sincerely, YITAHOME

Response from YitahomeOct 28, 2024

Dear Keilan Cook, We're sorry for the inconvenience caused. Would you mind telling us the reason for the unsatisfied customer service? We will check it and provide you with better solutions. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you contact us via these options: https://www.yitahome.com/help We will work on answering you as soon as possible and we are happy to help you at any time. Best regards, YITAHOME

Response from YitahomeOct 28, 2024

Dear Don Waterman, We're sorry for the inconvenience caused. We are sorry that you are not satisfied with the solution provided by customer service. We will try our best to solve your problem. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you contact us via these options: https://www.yitahome.com/help We will work on answering you as soon as possible and we are happy to help you at any time. Best regards, YITAHOME

Response from YitahomeOct 8, 2024

Dear Wagner, Thank you for your feedback. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.  We are so sorry again for the unavailable Live chat, please note the service time is below: Mon - Fri: 24HRS Sat: 7AM - 12AM EST Sun: 8AM - 5PM EST In order to protect your personal information, please contact us via email, live chat, or phone call. We will work on answering you as soon as possible and we are happy to help you at any time: https://www.yitahome.com/help Sincerely, YITAHOME

Response from YitahomeSep 24, 2024

Dear Janelle Froehlich, Thank you for contacting us. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.  Customer Service Time is Mon - Fri: 24HRS Sat: 7AM - 12AM EST Sun: 8AM - 5PM EST Sometimes maybe due to the poor network can not be connected, you can try it again. In order to protect your personal information, please contact us via email, live chat, or phone call. We will work on answering you as soon as possible and we are happy to help you at any time: https://www.yitahome.com/help Sincerely, YITAHOME

Response from YitahomeSep 24, 2024

Dear Mary Kay Mehaffey, Thank you for letting us know, your feedback helps us make improvements as we expand our business. Some pictures are for function display. We apologize for the misunderstanding. We have reported it to the relevant departments and will improve the page display. If you have any other inquiries, please feel free to contact us via these options: https://www.yitahome.com/help We will work on answering your questions as soon as possible and be happy to help you at any time. Best regards, YITAHOME