YitahomeReviews of yitahome.com

I ordered a gray gazebo and they sent black. I live in Ohio and purchased in December when it was on sale. No reason to open the boxes bc we should’ve gotten the color we paid for. We were out of town and had it assembled last weekend and to our surprise upon our return, we had a black 12x18 gazebo assembled in our back yard! Our house is gray, outdoor furniture is gray and our barn in gray, that’s why we ordered gray, not black. VERY DISAPPOINTED in this HUGE mistake… Something this massive being the wrong color sticks out like a sore thumb and definitely wasn’t what was chosen and specified clearly on our order, major screw up on the company’s part, especially for an investment such as this.

Sent me the greenhouse I ordered with no instructions. The instructions online are absolutely terrible. It might as well be in chinese. Half the parts are not labeled. I have already emailed yitahomes. I better get my refund. It says on the website if you open it it's nonrefundable, that better not be the case. I opened the purchase and no instructions. And if I do get a refund I have to pay 25 percent of full price and shipping costs. So I got robbed.

If you're considering purchasing a Yita Home product, be prepared for a customer service experience that's about as pleasant as stepping on a rusty nail. I recently purchased their 260-gallon deck box (one of FOUR I've bought from them – fool me once, shame on you; fool me four times… well, you get the picture). This last one arrived with a missing part – a tiny metal ring essential for the locking mechanism. You'd think a company with a "12-month warranty" would be eager to resolve such a minor issue. Think again. Instead of a simple "no problem, we'll send you the part," I was sent on a wild goose chase through a bureaucratic maze that would make Kafka proud. First, they couldn't find my order, even though I provided multiple order numbers and receipts. Then, they insisted I contact Wayfair (where I purchased the box) to "raise a ticket," despite the fact that their warranty makes no mention of this ridiculous requirement. I even offered to pay for the missing part, but they still refused. The kicker? They claim they can't help me because I didn't contact them "through the platform." Apparently, their warranty only applies if you perform some arcane ritual involving carrier pigeons and a sacrificial goat. Here's a summary of Yita Home's "customer service" strategy: Ignore: Pretend they can't find your order, even when presented with irrefutable evidence. Deflect: Blame the retailer and force you to jump through hoops. Frustrate: Make the process so convoluted that you eventually give up. The end result? I returned the defective box, wasting my time and costing Yita Home far more in return shipping than the 50-cent part they refused to send. They lost a loyal customer (and potentially many more, thanks to my online reviews and complaints to various consumer agencies) over a piece of metal smaller than a dime. Bottom line: Yita Home's warranty is worthless, and their customer service is an insult to anyone who values their time and sanity. Do yourself a favor and buy from a company that actually stands behind its products.

TERRIBLE company! Go somewhere else for your purchase. Cheap flimsy materials backed up by horrible customer service. If you put together your piece of shit from this place and are missing something or something is damaged they will NOT ship you a new part. You need to take it all apart and send back even if its a plastic insert for a hole. Couldn't be more pissed off! The materials are as cheap as a company can buy and will not last long either.

From delivery to attempting to put this thing together… I truly believe I’ve loss days off my ENTIRE LIFE SPAN!!! 66lbs and I had to carry this up three flights my self (I’m 54 and female). Holes were either nit there or didn’t line up AT ALL! I do not own, kniw how to operate nor have access to a DRILL!! Sooo much to negatively say about this and sooooo little care to do so!! I’m about three days away from writing the BBB on this but waiting to decide if that’s even worth it!! Of course I can’t send it back cause of weight and pickup because it’ll cost more to send it back than what I paid for it!!! SHAME and DISGUST on ALL who had a hand in the logistics, structure and idea to even build this thing!!!

Buyer Beware. If it looks too good to be true, it is. Save your hard earned money and time and shop elsewhere. This company is not accredited, customer service is non existent when you reach out. After getting charged for a piece of furniture, the tracking information showed an “exception” and the merchandise has not moved for days. No response to email or phone call to customer service to try and resolve. Always directed to leave a message to a generic voice box and no one responds. Online chat also ran me in circles. I had to file a fraud claim with my bank.

I purchased a electric recliner with a remote control. The remote is the only way to use any of the functions of the chair. There is no way to operate the basic functions manually. I called to BUY a remote and was told it was discontinued and I could not BUY a replaced however if I had the extended warranty I would be able to get one!! That is insane. I asked if there were models that had SIMILAR motors which may have a remote that might fit and the representative gave me the same response practically word for word. Basically telling me my $500 recliner was junk and useless. Update, the company has reached out and refunded the cost of the original purchase. This is not what I asked for. I wanted to buy a replica for the remote for the chair. I never asked for a monetary amount nor expected one. However since the offered I accepted their offer and the issue has been resolved.

DO NOT BUY FROM THIS COMPANY! I had an awful experience and wasted 3 days trying to get a return or credit for a defective makeup vanity that weighs 150 lbs. Their customer service is absolutely terrible—unhelpful and dismissive. They told me I would have to pay for shipping to return their defective product, even though it arrived with missing and broken parts. To make matters worse, they refuse to honor their warranty. Save yourself the headache and avoid this company at all costs!