YGwigsReviews of ygwigs.com

My initial order was taken off my property upon delivery. I contacted customer service. They initiated the insurance claim and was able to replace my order. This was about a 3 week process. However, I am now trying to return per the sites rules and am being given the run around. I am on day 3 of asking to return for a refund...

The hair I ordered was horrible. I don’t know if I received a bad batch or what but I ordered the deep wave bundles and the hair was beautiful until it was installed. The mattness and tangling was the worst I’ve ever had. The hair seemed unauthentic and I know good bundles and these weren’t IT! I wanted to love my hair but these bundles were an epic FAIL! So disappointing!

Order my miracles knot and didn’t like the texture after running my fingers through the hair. How will I know if the product is what they say without testing it???? The bands are still in tact so why was this held against me?? The product is no good I sent it back and was no refunded or it or was it returned since they took my money!

So dissAppointed. The wet n wavy double drawn hair was not as described. This hair was terrible. The quality for cost is misleading. The hair felt like straw or Yak hair. I had to take it out after 3 days. Needless to state I am beyond upset. Customer service did not help, they only offered a $15 store credit. I would advise to never purchase from the vendor. I

If I could give 0 stars I would. Placed an order 3/11 and still no hair or update. I have called and sent multiple emails. This is the worst customer service experience ever. Just give me my money back!

The first time I ordered from them was through til tok and my order arrived in the time promised. I liked the hair and quality. My recent order was from their website and I paid using Afterpay. I received an email that my order was delayed and would be shipping soon. There were no updates and my order never shipped. I reached out to customer service with no response. I already paid 2 of 4 installments without my order being received or shipped so I had to dispute with Afterpay. I was refunded through Afterpay and never got a response from Ygwigs. I have since found a great seller on Amazon.

BEWARE! Don't do it! I ordered my hair March 2nd and its been over 2 weeks and I still don't have my hair. Ive contacted them 3 times with no response. I've Texted them and still no response. I've asked for a refund. Its scary how this company is content taking your money and screwing you. I depended on my order for birthday party. I work hard for my money just for it to feel like I just threw it away. STAY AWAY FROM THIS COMPANY!!!

I order on TikTok was cancelled because they said it was out of stock. I ordered again from their website on March 6 and UPS still shows “label created, waiting for package.” The item has not been shipped and customer service has not resolved the issue. Very disappointing experience.