A W.
Dishonest about shipping
They claim that they ship out of the US, and that delivery would be 3-5 days. After a week of emailing them they finally responded to tell me that they were out of the bikes and that they can’t tell me when it would ship. There’s no way to talk to anyone directly, I’m pretty sure their email responses are AI generated. This is ridiculous. If the bikes aren’t available then you should be honest and say that on your website. They also have a ton of bots boosting their reviews.
Response from Yesoul FitnessOct 10, 2026
Dear customer, We’re sorry for the frustration and uncertainty this experience has caused. We understand how disappointing it is to expect your bike within the stated delivery timeframe and then be left without a clear update on when it will ship. Could you please share your order number with us? We’d like to investigate what happened, review the full communication history, and understand why it took so long to get back to you. We want to make sure your concerns are properly addressed. We’d also like to clarify that we don’t use AI to give our customers dismissive or impersonal responses. We take every customer’s concerns seriously, including the reviews we respond to here on Trustpilot. Every case deserves genuine attention, and we want our actions to reflect that. Thank you for bringing this to our attention. We hope to have the opportunity to look into your case and work toward a resolution.