Yes HearingReviews of yeshearing.com

I WOULD RATHER BE HARD OF HEARING THE REST OF MY LIFE THAN DO BUSSINES WITH YES HEARING It all started with a nice salesman? taking my $4000 with a promise of hearing aids in your ears in 3 weeks on 11/28/22, bait and switch I’m afraid You are then passed on to some kind of a coordinator, oh my god To keep you interested in this pathetic company’s review, 3 weeks turn into 18 weeks ended in a money back cope out by their COO, who could not face the customer with all his problems with his staff, after all it is his problem that the inefficiency’s in staffing is all on him and his partner Before the real review that you may find unbelievable, I have all email correspondence and voice mails to provide to anybody considering YES HEARING, for the proof of accuracy First contact Dec 12/3/22 to schedule appointment for audiologist Remember the 3 weeks turn around as promised After multiple reschedule and no shows 12/19/23 audiologist arrived, and then never heard from them until I contacted them on 1/30/23 for an update on the status of my aides, I was then informed that they had lost the ear molds, they left me in limbo for 6 weeks, how long would it have been if I did not contact them At this time, I tried to get out, insurance problems in doing so, regrettably tried again So, I try to make appointments for the re do of molds, started attempts 2/2/23, once again multiple reschedules and another no show by audiologist, now 2/15/23, no audiologist, now about 12 weeks in I now start asking to speak to upper management very reluctant to forward me at this point, are management is just not interested, 12 weeks in I do not even have good molds done yet, and this is when you realize how many lies are told about personal care and taking control of your case , you think you are in the hands of a supervisor at this point supervisor number two I might add, until what you are being told for all the screw ups and excuses for their incompetence, you then get voice mails from there under lings completely blowing up whatever the two supervisors have been saying At this point I have had a significant monetary lose 4 days of work for no shows and bad appointments they did not even care one iota, offered $200 worth of goods, you can add $1000 to that. At this point I attempt to start over 2/22/23, first appointment for audiologist 3/1/23 reschedule, second appointment, yes you guessed it, no show, unbelievable what a company Supervisor number two just as bad as number one, promised personal care and pored it off to a under ling After 18 weeks I get an email from the cowardly COO, REFUND after all this, he has not got the decency to face the customer, I had been asking for weeks to speak to him If you would like to go through this kind of service, this is the company for you This put me of online shopping for something this important, ended up at local store

Spoke to a Matthew April, 8 024 on first call set up an appointment for a consultant to show me different type of hearing aids . She arrived with a predetermined Behind the Ear Aid , the wire from aid was so short it sat on top of my ear .After several days of aid falling off my ear requested a ear mold be made and longer wires for my next appointment 10 days away .One day before appointment was told they no longer make ear molds and manufacture had not delivered wires. requested a refund . Contacted my CC company to let them know what was happening they told me Yes Hearing billed me for entire amount 1 week after initial contact Matthew told me I had 45 days from my first appointment to cancel the order for a full refund, Run away from Yes Hearing , they are not who they pretend to be

One of the worst experiences. Ordered my hearing aid and paid with my credit card. After a month I had not heard back. After several emails I got a response. They said they no longer carried the hearing aid I wanted in my area (which was a top brand) and tried to sell me another brand and I did not want that one. So I cancelled the order. I was told I would have a credit on my card in 5 days. 5 days went by no credit...it took them 20 days to give me the credit. After a nasty email. They did NOTHING they had promised me when they tried to sell it to me. Beware

I canceled my purchase prior to receiving any products or services. A charge of $4950.00 was placed against my credit card at the beginning of my activity with Yes Hearing, and I have been struggling to get this charge removed. I contacted my credit card issuer and filed a formal dispute. Buyer beware!!

The free trial wasn't free! I am concerned that others may find, as I did, that the company does not advise of hidden charges. When I determined the hearing aids were not for me, I was told there would be a restocking charge. I was told by three different employees at Yes hearing, three different charges, and resons for the charges. I am still waiting for the sales director to send me proof of my signature on this " agreement "

This is a small time, fly by night start up company, who is quick to take your order and then issues substandard service after that. Buyer beware, as we still haven't received our money back. Sham operation if you ask me. 4,000 and no customer care or service

Yes Hearing lied to me. The salesperson said I would get 2 years of service which included aid adjustments and supplies. After my purchase, the Yes Hearing customer service contact also repeated that I would get 2 years of service, including supplies. So, when I needed to resupply my wax filters, I contacted Yes Hearing who THEN said, they only supply supplies for 3 months! They tell me one thing until they get my $4000 and then they say another after they get it. This kind of bait and switch is the kind of thing that online companies like Yes Hearing think they can get away with, even if it is illegal. Don't let them lie to you. Go to a reputable hearing aid retailer and avoid getting ripped off like I did.

I do not write reviews often how ever I wanted to let consumers know that they are very poor in service and refund of the money under the warranty period. They charged the credit card even though we did not keep the hearing aids and returned to the audiologist because of fitting and sound issue. Do not give them Visa card because Visa will ask you to fill out several pages to dispute the charges.