Yes HearingReviews of yeshearing.com

i would not recommend Yes Hearing. not only did i have a poor experience with faulty hearing aids i tried, i also found the telehealth nature of the fittings to be lacking. worst of all - when i decided to return my hearing aids within my trial, i had to hound Yes Hearing to get reimbursed. eventually i stopped getting email responses entirely and had to resort to filing a dispute with my credit card company until they issued it.

The initial purchase was great. Follow up appointments are a complete joke. I’ve had two follow up in home appointments. The first time, the provider was late. Yesterday, they didn’t bother to even show up. No email no text, they just didn’t show up. Yes Hearing can get you a pair of hearing aids for less than you will pay from a local audiologist, but god help you if you ever need in home follow up care. For me, the up front savings are not worth the ongoing issues with the follow up care. I won’t be a repeat customer. There are too many issues with their contracted in home providers.

Incorrectly fitted for the hearing aids. They are too large for my ear canal and not comfortable to wear. I have left multiple voicemails and had been completely ignored. $3000 wasted. Stay away from this company

YESHearing sells you hearing aids whether you need them or not. The hearing test was not confidence inspiring. I asked for a copy of the audiogram, but never received it. YESHearing stayed very busy and positive offering ways to fix the hearing aids during the first 45 days, but failed to tell me I didn’t need them. Additional testing elsewhere showed that I do not need them. Now I am stuck with hearing aids I don’t need. Beware!

I contacted Yes Hearing and after a brief pleasent conversation with Lathan Hickney, lead salesman for Yes Hearing, with no documented offer, this lead salesman tried to get me to give him my credit card information and charge me unrefundable $200 to set up an to be scheduled in-home appointment with an unidentified Audiologist with the intention of starting a trial, with no written documentation on what I'm buying with my $200. Lathan Hickney was very pleasant to speak with however getting information beyond Lathan Hickney's canned talk was very difficult and after several misrepresentitive email exchanges where each time i specifically asked for a copy of a contract, he finally wrote me that there is no contract with Yes Hearing and never wiill be. He also incorrectly wrote to me that "for that matter from anyone else in our industry, it is not required and or neccessary". I do not know what "industry" he was writing about. I have purchased 6 hearing aids from three seperate, unassociated local Audiology companies and have always recieved a full contract without even asking, before paying or being invoiced for a penny. Though Yes Hearing might provide great services, I would never buy services without a written explanation of what services I'm buying.

Very poor customer service. Slow to respond. I paid them thousands of dollars in June, the sent the wrong size receiver end of July and now, beginning of September, they told me they don’t have the correct size. Very disappointing and frustrating.

I bought oticon hearing aids from Yes Hearing earlier this year. The original interactions were positive. 2 weeks ago my left hearing aid failed. It took about a week to get any response other than Sam the AI guy who is worthless. I had call 9 days ago and was told I needed new receiver which would be sent out immediately. 9 days later I get call telling me they havent sent out because paperwork not done right. So now I am looking at 3 weeks without hearing aids. Totally unacceptable.

The company took money out of my account last year to pay for hearing aids that did not work, were returned, the consultant took molds of my ears, never sent back hearing aids and my consultant has not been seen since. I am really really angry..... $2500 gone with no response after repeated !!!!! attempts to contact.