Yes HearingReviews of yeshearing.com

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Initially received hearing aids that stopped working after 3 months. YesHearing was satisfactory in negotiations in replacing them with a different product one day after warranty expired.

I neede3d new hearing aids and found Yes Hearing searching online. I called and they set me up with the hearing aids I wanted. It took a while but finally they got someone to come out to my house as they promised. However, this person was 2 hrs away and took a while to set up an appointment. they did an onsite hearing test and set up my hearing aids. He was supposed to come back and follow up but I ended up having to call to get a response for my follow up appt. I got hearing aids made by Phonak. These are great as they are wireless charging no batteries and I have an app to use for them on my phone

I was originally thrilled with the Oticon hearing aids. However, the first time they were fixed remotely. This worked for awhile. I missed the next appt so I was told to send both the hearing aids and charger back. That was a week ago. I currently have no hearing aids, I have not have had a return call, and I'm almost in tears. It is less than one year and I can't HEAR!

Price is great and deserves 5 stars but my overall rating is a 4. It is based on the administrative aspects of YES hearing, which needs improvement in my opinion. The following are my comments - I bought my hearing aids on Nov 2, 2021 from Lathan Hickey/YES. He was knowledgeable and we spoke many times prior to my purchase. He answered all my questions and referred me to an audiologist for consultation. The price he quoted was 'music' to my ears. Lathan made the deal happen! The Nov 2 email congratulating me on my purchase was not complied with. Examples, 2nd home visit was not set up as stated nor did I receive a call from a member of the audiology team as stated. I had to follow-up and obtain clarification of the process, which was handled by Caity Lawings - She's a 'rock' star (drum roll please)! On Dec 30 I rec'd an email (almost 2 months later) asking for me to complete the DocuSign Form - YES Patient Agreement. In my opinion, completion of that form should have been sent out before the time of my purchase! As this is my 1st time wearing hearing aids I am going thru the on-line virtual visits, recently with Dr. Kristyn Trammel for fine tuning. She has been very pleasant and patient as I am not too PC literate so she has had to walk me thru the app/process. So far, so good. Virtual visits will continue for other needed adjustments. She can 'roll' (with the punches)! Hats off to all of them. JBP

Initial order and set up was good. After a week of use one of the hearing aids developed an issue. Due to the holidays the response was slow, but the issue was resolved and follow up has been satisfactory.

Love the Hearing Aids.

The initial fit for the Oticon hearing aids was cumbersome. I traveled 45 minutes for my appointment only to find the hearing aids were not there. I had to return the next day. The person fitting me seemed confused how to set them up. My follow up visit (a different person) on the phone was very good. I was asked what issues I had and the person worked to resolve.