Julie R.
I sent a message as soon as I ordered
I sent a message as soon as I ordered, with the correct address to send the toner to. I received an email back stating that the address had been changed. The toner ended up being sent to the wrong address.
Response from ybtoner.comFeb 4, 2026
Dear Julie Ross, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. After carefully reviewing our records, we can confirm that the shipping address was successfully updated according to your request, and the package has been marked as delivered to the revised address. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements, or a full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
