Renate S.
Yes Sara was nice very helpful and…
Yes Sara was nice very helpful and great to communicate. HOWEVER, it took the printer cartridges 3 weeks to arrive, I was told and given the choice of two separate shipments, I went for one shipment and wait. I did not realize it would take three weeks. That wouldn't be too bad. BUT THEN, I ordered Epson ink cartridges black, magenta, and cyan (that was the one not in stock). XL.I thought they come in a package of four. Thats how it was advertised. What I got was the black in XL the colors in standard. I never order standard. I print a lot for my cottage business. Standard won't last me a week. I have not installed them yet, so a quality review will be forthcoming. So naturally a little disappointed.
Response from ybtoner.comMar 27, 2025
Dear Renate, Thank you for your important feedback. We're truly sorry for the inconvenience caused by the delivery delay. We're continuously working to improve our logistics to ensure faster delivery in the future. Regarding the Epson 232 ink issue, we understand your concern. Please note that only the black ink comes in XL size—the color inks (cyan, magenta, yellow) do not have XL versions. Therefore, the items you received are consistent with the product description in our listing. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don't feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
