Lenore P.
I had to remove the chip! Seems
I had to remove the chip from My HP toner and place in this one in order for it work. Seems Pretty shady to me so I will not be buying from them again. Never had to do this before with other companies.
Response from ybtoner.comSep 2, 2025
Dear Lenore Pearlstein, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. The item you purchased is our (No Chip) Compatible HP 58A Toner Cartridge, which is a DIY version that requires transferring the OEM chip. This information is clearly noted on our product page, and we also include a step-by-step user manual and tools in the package to make the process easier. For customers who prefer a plug-and-play option without moving the chip, we also offer a chip-ready version of this toner. Many customers find this option more convenient, and we would be glad if you give it a try in the future. If you’d like, our customer service team is always happy to guide you or help you find the version that best fits your needs. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or a full refund unconditionally. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]