Teresita B.
I was mislead bycrossriver bank that my…
Wow, just got your response and that ticked me off. First of all, you send me your attractive about your PPP program and convinced me to apply which I did. You never told me that you would turn around and sell my apps to a 2nd party. I didn't know who Cross River Bank until I saw your Yarrow logo with River Cross Bank included in it. Then I realiazed that you must be associated with them. Now, after you pass me over to them, you want to wash your hands and claim innocent even though what you did is unethical to say the least. You should have disclosed that you are associated with them and they will be the one to process the loan. You have an obligation to me as your initial customer to make sure I'm in goods hands with this 2nd party and monitor the progress of the loan. I have my own business and I treat each one of my customers with the same respect I want to be treated. If I refer my customer to another vendor, I make sure that that vendor takes care of me and I ask each one of them that If they have an issue with another vendor, let me know and I will talk to them and help settle the issue. I just don't pass them on say "you're on your own" mentality. Otherwise, they won't come back if I do that. Why else would you ask me to rate your service if you're not involve with them? I know you're not Cross River Bank but you're the one that connected them to me so you should let them know about how i feel or you can just forward it them since they don't respond when i do it. I was mislead bycrossriver bank that my ppp2 loan was approved, they had me signed all the edocs and told me that the funds will be in my bank account in about 7-10 days. After 15 days, no money in my account. I went to the portal, found out that they disapproved my ppp and no reason was given. I'm truly disappointed on their service.
Response from Yarrow FinancialMar 23, 2021
Updated Reply: We will certainly let Cross River know of the issue. This is the first time we have been made aware of it from you. Yes we connected you with Cross River but we are not the ones that poorly handled the situation. We apologize on their behalf but please consider the fact that we are receiving the negative review for something on their end. Thank you Hello Teresita, We are sorry to hear about your experience. We are not Cross River Bank. Yarrow Financial is completely independent of Cross River and we do not control any actions on their end. We are sorry that happened with Cross but that was not Yarrow Financial or our actions/decision. Thank you