YapstoneReviews of yapstone.com

Sadly no option to give NO STARS! For nearly 2 weeks I have been trying to consolidate the payments that I have received from Yapstone with what I think I should have been paid. Dozens of emails backwards and forwards with them basically refusing to answer my questions. The phone number just says that they are not working in the office! I have asked for someone to call me, but no response to that at all. Absolutely appalling. I would not be using this firm again.

Wir warten seit Wochen auf unser Geld. Die Gäste hatten bezahlt und uns wurde bis dato nichts überwiesen. Fewo direkt verweist auf eigenen Kontakt mit Yapstone, jedoch gaben sie uns eine nicht existierende Telefonnummer. Sie halten sich daraus, kassieren die Provision und der Kunde, der mit Yapstone keinerlei Verträge abgeschlossen hat, soll sich dann selber um alles kümmern. Schließlich sollten wir ein Lastschriftmandat unterzeichnen, wofür, denn schließlich bekommen wir als Vermieter das Geld. Sollte unser Geld nicht überwiesen werden, wird es für uns kein Fewo direkt mehr als Vermieter geben.

I wish there was a way to give zero stars. YapStone is absolutely the worst to deal with. VRBO/HOMEAWAY evidently contracted with them, and receiving our payments is like pulling teeth. No way to contact them and VRBO passes the buck and will also not help at all. This is a mess and VRBO/HOMEAWAY takes no responsibility with creating this fiasco. If there was another listing company out there, I would cancel with VRBO today!

Needs to be investigated by Better Business Bureau! Class Action lawsuits!

If only there was a zero star option. As you will read by others, yapstone does not follow their contractual guidelines. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. They are the people who point fingers at others, requests I speak with the leasing office over their (yapstones) infringement (my leasing office gave me the contact information for tapstone to complain about the breach of contract). Yapstone is no better than the large health insurance corporations. Can't wait to be charged $1,000 for a q-tip.

Withholding money which is not theirs to keep. They are a payment provider. No consent. Changed model without notice. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly. Might be subject to a class action. Stay away.

Abysmal Service at unreasonable cots Not only did Yapstone raise their fees with NO WARNING or notice, one day to the next but they hoard the cash they collected charging significant fees if we wanted "instant payment" (being paid 10 days after THEY get the cash is INSTANT...). What a concept! They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

I never leave a review, but my issues with Yapstone have to be known to public. Overall, Yapstone is ok until there are issues or chargebacks occur. Firstly, I am hugely disappointed that they do not conduct ID verification, so anyone can do a chargeback. Secondly, if the chargeback happens, their customer service and chargeback teams are absolutely not competent in handling the cases. They provide zero support and force you to pay the back by saying : you agree to their terms and conditions. For customers, try to avoid Yapstone and use other more robust payments processors like Expedia or Airbnb.