YapstoneReviews of yapstone.com

You cannot get hold of them by telephone. If they process a refund it takes up to 20 days! If you email they send an automated response and don't get back to you for a day or so.

I rented a vacation property through TurnKey Rentals and because of damage from Hurricane Sally they were unable to supply the property and offered a full refund with 5 to 7 business days. TurnKey said posted their refund almost immediately, several weeks passed, with emails back and forth without it showing up in my account. I had no idea the used YapStone as a payment processor. I filed a fraud complaint with my credit card company and had the refund within 3 days.

I am a property owner who rents out through VRBO. We had a guest cancel a reservation, well within the time for a 100 percent refund. I approved 100% refund of almost $500, through VRBO. When contacted VRBO says are no longer dealing with Yapstone and say the guest must contact them. Yapstone does not answer the phone or emails. I have spent 9 hours on the phone and writing to Yapstone. I have to assume they have no intention of returning the guests money to the guest. Since I did not hire- and never heard of-- Yapstone, I feel this is VRBOs problem but they also have no intention of dealing with Yapstone. Yapstone processes rent for many companies. Know before you rent. If they use Yapstone, I urge you to find a different landlord.

Wir haben lange vor Ablauf der Frist storniert, FeWo-direkt hat das bestätigt. Wir warten seit 5 Monaten auf die Rücküberweisung durch YapStone! Auch wir haben unseren Vertrag mit FeWo-direkt (Homeaway) abgeschlossen, nicht mit YapStone. Es ist eine Frechheit sondergleichen, dass wir uns nun weiter selber darum kümmern müssen. Sowohl die Telefonnummern in der App (Kundenservice FeWo-direkt) als auch die vom "Kundenservice" genannte Email-Adresse an YapStone waren falsch! Das muss man sich als Kunde alles im www selber heraussuchen!

This is a dreadful company. They used to handle payments for VRBO. If a customer booked during the Yapstone years and now wants to cancel and get e re4fund, VRBO cannot issue a refund. They tell you to contact Yapstone. VRBO warns you that Yapstone does not answer their phone. You have to write down what you want and email it. You do not get any response (we got your email, we'll be back in touch in 2 business days) so you have no idea if they got it, if you did something wrong, if they hope you'll go away and leave the money with them. This is a lot like ordering a pizza, paying by credit card and receiving a terrible pie. When you try to return it they look at you blankly, oat your hand and say, "You'll have to take this up with the dry-cleaner. Don't know if he'll ever be back."

Yapstone is impossible to deal with. They do not answer their phones (COVID excuse) and will only deal with you via email. They deducted money from my account for a client in which they had NEVER given me the money in the first place (they had implemented a new policy to withhold payment until customers checked in). Communication is poor and they do not try to understand the situation. I believe their actions are illegal but how to pursue when you can not actually speak to anyone is beyond me. VRBO no longer uses them, thank goodness - and I hope I can get them to intervene and help - but, beware, YAPSTONE TOOK MONEY OUT OF MY BANK ACCOUNT THAT THEY NEVER DEPOSITED THERE IN THE FIRST PLACE. This company should be shut down. Does anyone know whom to complain to?

I would give 0 stars as a rating for Yapstone. As the payment processor for VRBO, they do a horrible job! They do not answer the phone, so I can file a case. They do not respond to emails. They have with held a payment on my VRBO rental, for no reason. My guest paid on 7/9/2020, the guest is occupying my property since August 1, 2020 and still no payment to my account. VRBO refuses to assist me in getting my money. They tell me to contact Yapstone! This is fraudulent business practices.

Absolutely horrible "business"... no way to reach them, no phones, they keep your money they are supposed to disperse to you.... I hope someone with a ton of money decides to sue them. I'll be a witness!